New Posting Flair Air (YVR)

Estimated Start Date: Early November

Want to be part of a team that's changing the way Canada travels?

Flair Airlines is Canada’s only independent low-cost airline. Headquartered in Edmonton, Alberta, our mission is to make air travel accessible, affordable and desirable for all. As important as our low fares are, we also recognize that our real product is our people – it’s the way we treat our customers on each and every flight that sets us apart from “those other airlines” and keeps them coming back.

We have opportunities for part-time Customer Service Agents for our base in Vancouver, BC (YVR). We want to hire the best and are always looking for top talent to join our team! If you would like to join us, please review the position details and apply as per the instructions below.

Primary Responsibilities:

• Providing Flair passengers an excellent experience throughout their airport journey.
• Making reservations and computing fares.
• Processing passenger baggage.
• Providing passengers with accurate flight information.
• Recording flight arrival, departure and operational times.
• Ensuring the accuracy of passenger reservations within the reservation system.
• Assisting passengers with the boarding of the aircraft by verifying passenger ID and boarding pass information
• Assisting passengers with baggage.
• Assisting passengers who require extra assistance with the aircraft boarding process.
• Provide accurate, valid, and complete information to passengers regarding flights and connections.
• Contributing to and helping implement operations procedures and policies as directed.
• Reporting proactive and reactive safety issues.

Position Requirements:

• Must be 18 years of age or older;
• Completion of a high school diploma or equivalent;
• Minimum of two (2) years’ experience in a customer service role;
• Must be able to communicate in written and spoken English; fluency in another language is considered an asset.
• Must be legally eligible to work in Canada with no restrictions;
• Must be available for and successfully complete Training Program;
• Clear criminal record check and satisfactory employment references.
• Must be able to obtain and maintain an Airport Restricted Area Identification Card (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card);
• Demonstrated customer service orientation;
• Understanding of Airports Procedures is an asset;
• Knowledge and experience using customer service-related systems;
• Ability to work effectively in an open, dynamic, fast-paced, and collaborative setting;
• Patient and able to work effectively both individually and as a member of a team; sometimes under difficult and stressful circumstances;
• Strong initiative and problem-solving skills; ability to resolve issues skillfully, appropriately, and in a timely manner;
• Hospitality, customer service, and/or transportation experience is preferred; and
• Previous Airline Customer Service experience would be an asset.

Required Competencies for all Flair Airlines Team Members!

ACHIEVEMENT ORIENTATION

All Flair Airlines team members aim to demonstrate the motivation to work hard, be successful, achieve difficult goals and complete challenging tasks.

FACILITATING TEAMWORK

We are looking for people who promote teamwork, cooperation and collaboration within their work group and with other areas within the Company.

INTEGRITY AND TRUST

We need team members who build relationships based on integrity and trust. It’s not just what you say, it’s what you do!

MANAGING UNCERTAINTY

Flair team members will effectively cope with change and be able to make decisions sometimes without all the information. You need to be comfortable with a changing set of circumstances and be able to adjust accordingly.

How to Apply:

Please apply online directly to the posting. Applications should clearly demonstrate how your skills meet, or surpass, the requirements of the Customer Service Agent position. Further information about the Company can be found at www.flyflair.com

We wish to thank everyone who applies, however due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries.

We look forward to meeting you at Flair Airlines!

Part-time hours: 20 per week