Wheelchair Passenger Assistance Agent Strategic Aviation Services Ltd./Sky Cafe Ltd. - Richmond, BC Part-time

 Come join the exciting world of aviation!! Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met – on time, every time.

Do you have an interest in the Aviation industry? We are searching for individuals who are team players and eager!

Summary
The Passenger Assistance Agent provides all passenger/customer services to those passengers needed assistance with a wheelchair. Greeting arriving passengers, handling of VIPs, provide special passenger assistance, and other duties as assigned.

Job Duties

• Greet and identify needs of passengers
• Actively participates in the Safety Management System (SMS)
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Locate and ensure the passenger is checked in and aware of their gate
• Ensure the passenger is comfortable, safe and aware of their location
• Communicate with gate staff on passenger requirements for boarding and assist with boarding
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Maintains the level of service expectations of both the passenger and the airline customer at all times
• Comply with all federal, provincial, municipal, airport authority and carrier security requirements and SA’s SOPs and policies
• Responsible for the safety and security of all employees
• Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
• All employees are responsible for ensuring quality control in their own activities.
• Cooperate fully with Inspectors to achieve quality inspection commitments
• Performs other duties as required

Requirements

• Must be at least 18 years of age
• High School diploma at a minimum
• Passionate about customer service
• Excellent communication skills (written and verbal)
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Must be able to undergo a Criminal Record Check and obtain a Clear result, and be able to obtain airport security clearance
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Strong work ethic and positive team attitude

Physical Requirements

• Must be able to lift up to 70 pounds
• Must be able to stand, lift, bend, push and pull for an extended time
• Must be willing to work in all types of elevated noise levels within the airport environment

Background Qualifications

• Must be willing to work various shifts, weekends, or irregular shifts
• Some computer skills required

Thank you for your application with Strategic Aviation Ltd. Only those considered for the position will be contacted.

We are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, gender, physical or mental disability, or age.