Customer Service Agent - Allied Aviation (YXS)

 ALLIED AVIATION has a requirement for Customer Service Agents to provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities & Duties:

 Using an airline computerized system (making reservations and assessing fares; ticketing and complete daily sales reports; passenger check-in; check, weigh the baggage, calculate any excess baggage charges and process payment)

 Make general passenger announcements

 Liaise with airport authorities, ramp agents, flight crew, dispatch, etc.

 Provide outstanding customer service answering general inquiries at the airport

 Assist passengers requiring special handling

 Handle and resolve customer complaints

 Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft

 Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers

 Handle missing baggage and damaged baggage claims

 Conduct radio communications with aircraft and record flight information

 Adherence to company policies and procedures

 Other related duties as assigned

The successful candidate should possess the following capabilities/experience:

 Minimum one year of customer service experience

 General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset

 High school diploma or equivalent

 Demonstrate judgment and problem-solving ability and effective decision-making skills

 Excellent interpersonal, verbal and written communications skills

 Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks

 Previous airline experience or post-secondary courses in travel and tourism are definite assets

 If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards

 Leadership ability

 Customer focus and quality awareness

 Ability to deal with conflict

 Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment)

•  English language required (French language is considered an asset)

Application deadline: 2021-02-19

Job Type: Part-time

Salary: From $16.00 per hour

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Experience:

• Customer Service : 1 year (Preferred)

Education:

• Secondary School (Preferred)

Licence:

• Smart Serve, SIR or equivalent (Preferred)

Work remotely:

• No

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