New Posting - Calgary

OPERATIONS & DUTY MANAGER – MAC20413Permanent, Calgary AB

Seeking a strong Operations and Duty Manager responsible for aircraft ground handling services and station operations. Must have experience managing day to day operations within stringent SLA requirements. You bring excellent customer service skills, client relationship building capabilities, and strong leadership qualities.

ROLE DUTIES AND RESPONSIBILITIES:
•Understand client contract requirements and customer expectations.
•Provide effective and efficient workforce planning to ensure the appropriate amount of staff are onsite and available to fulfill SLA requirements.
•Ensure appropriate equipment and tools are available and in good working condition.
•Ability to direct and control people and equipment to efficiently complete the tasks within established company standards.
•Ability to diligently follow work schedules in line with established company standards.
•Fully understand and interpret company policies and manuals to customer service crew.
•Monitor and/or conduct required staff training.
•Conduct employee performance evaluations.
•Provide employee counseling, recognition or discipline as required.
•Be responsible for the security of company funds, supplies and equipment.
•Be responsible for insuring compliance with established company safety policies and procedures in compliance with FAA and Transport Canada requirements.
•Maintain strong relationship with customers and provide prompt response to service requests.
•Identify and respond to future business opportunities.

ROLE QUALIFICATIONS:
•Three years’ progressive management experience in a customer service environment with specific knowledge and experience in ground handling of commercial aircraft.
•Extensive knowledge of all applicable Transport Canada, GSE Maintenance, CATSA, FAA, Labour Canada, WCB Regulations, and Health and Safety regulations.
•At least one year experience handling wide and/or narrow-body aircraft.
•Strong communication skills with proven ability to converse professionally with customers and employees.
•Good computer skills.
•Must possess a valid driver’s license and provide a clean driver’s abstract.
•Must be able to obtain airport security clearance which includes an extensive background and criminal record check.

PHYSICAL REQUIREMENTS:
•Must be able to lift up to 32 kg in confined spaces.
•Must be able to stand, lift, bend, push and pull for extended periods of time.
•Must be willing to work outside in all types of weather and elevated noise levels within an airport environment.

WORKING HOURS:
•Must be able to work extended hours on short notice during non-routine operations.
•Some travel required.
•Must be flexible to work various shifts, weekends, or irregular shifts.
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To apply for this job opportunity:  Please submit your resume in Microsoft Word format as an email attachment to Robyn Morris at robyn.morris@executrade.com or contact Robyn directly at 403-718-5085.

To put your mind at ease you will receive an auto-reply as confirmation of successful receipt of your resume by Executrade. If you do not receive an auto-reply please call our office.  Note: It is important to not include personal information on your resume when it is not relevant to your job search (i.e. age, sex, race, marital status, social insurance number, or photograph)
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Your name, resume and all personal information are kept in strictest confidence. No information will be released to a client until we have requested and obtained permission from you.  As one of the leading recruitment agencies in Alberta, we make clients our business, and they have expressed a need for more than the nuts and bolts of recruitment.

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