New Posting - GTAA

Resource Coordinator (5 Permanent Positions)
The GTAA is committed to Employment Equity and maintaining a diverse workforce. We ensure that our recruitment practices are supportive of this commitment.

Help to propel our transformation, positioning Toronto Pearson as North America’s premier portal to a world of possibilities. Together, we will attract, serve, and delight our customers by consistently delivering value through innovative products and services.

Position Summary:
Reporting to the Manager, Resource Allocation, the incumbent will determine aircraft gate or hardstand schedules, determine flights to be serviced by Bus Operations and ensure the proper dispatch. He/she will ensure Flight Information Display Systems (FIDS) accurately display flight details and confirm airline/aircraft schedules in advance to assist in resource planning. This position is unionized. The successful candidate must be available to commence the duties of the position once a selection decision has been made.

Key Accountabilities:
 Revise plans to accommodate the myriad schedule changes and operational delays
 Develop and execute a daily plan for Terminal Facility allocation
 Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS)
 Assign outbound baggage laterals to flights and check-in counters to the various carriers
 Ensure Flight Information Display Systems (FIDS) accurately display flight details
 Ensure all dynamic way-finding is accurate and allocated facilities are used to maximum efficiency
 Make key decisions on level of service issues
 Staff deployment with respect to receiving and processing shift trade requests, sick calls, and overtime callouts for shift work personnel
 Maintain departmental schedules and timekeeping
 Confirm airline schedules in advance to assist in resource planning
 Revise plans to accommodate the myriad schedule changes and operational delays
 Evaluate future allocation options
 Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions
 Assist in emergency response when directed
 Train and evaluate colleagues and update manuals and other duties as assigned such as acting as the unit liaison to IT, etc.


Qualifications:
 Must possess a post-secondary education in a field related to Airport Operations (i.e. Aviation, Transportation and/or Logistics), or an acceptable combination of education and/or experience
 Must have experience in Airline/Airport Operations and will have proven skills in providing customer service
 Proven skills in resource allocation are preferred
 Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program
 Must be able to obtain and retain a Transportation Security Clearance.

Knowledge, Skills and Abilities:
 Must have knowledge of computer applications including database, spreadsheets and internet based software; airline and airport operations; industry terminology; and airport processes and passenger flows, counters, and baggage belts
 Must possess strong problem-solving skills and sound judgment in a customer-centric environment
 Must possess enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public
 Must have strong communication skills (oral, written and listening) and possess a customer-service background with demonstrated decision-making skills in a challenging and dynamic environments
 Must have excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems
 Must possess the ability to meet deadlines with competing interests of various departments
 Must have a strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure for sustained periods of time
 Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines
 Must be able to respond to conflicting demands and changing priorities in a diplomatic manner

We offer a fast-paced, stimulating environment along with an attractive salary/benefits package commensurate with experience. Please forward your résumé to:
Greater Toronto Airports Authority
Lester B. Pearson International Airport
People and Culture Department
3111 Convair Drive, P.O. Box 6031
Toronto AMF, Ontario L5P 1B2
Fax: (416) 776-7746
Email: People_and_Culture@gtaa.com

The GTAA is committed to Employment Equity and maintaining a diverse work force.
We ensure that our recruitment practices are supportive of this commitment.

No telephone inquiries or agencies, please. We thank all applicants for their interest in exploring employment opportunities with the GTAA, however only those selected for an interview will be contacted