New Posting - Jazz

Jazz is currently recruiting a Customer Service Agent for Fort McMurray

Canada's second largest airline, Jazz serves over 80 destinations in Canada and the United States with a fleet of regional jet and turboprop aircraft. We operate over 820 flights a day and carry over 9 million passengers each year. Headquartered in Halifax with approximately 4,800 employees, Jazz offers a professional working environment and opportunities for individual career growth.  

Purpose of Position:  To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system:
  • Make reservations and assessing fares;
  • Ticketing and complete daily sales reports;
  • Passenger check-in;
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft. 
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.
• Other related duties as assigned.  

Depending on the base, other duties may include: 

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information. 

Qualifications:

• Minimum of two years of customer service experience.
• General computer experience required, including the ability to type and navigate the internet. 
• Must have a high school diploma or equivalent.
• Demonstrated judgment and problem-solving ability and effective decision-making skills.
• Excellent interpersonal and communications skills.
• Ability to work and handle tight deadlines and prioritize multiple tasks.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Knowledge of Dangerous Goods regulations an asset.
• Must successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment). 
• English language required.
• French language is considered an asset.*

*Note: Bilingualism (English and French) is required for all stations in the province of Quebec as well as the stations in Moncton and Bathurst New Brunswick.

for further information, or to apply, please click here