Reporting to the Supervisor, Airport Concessions the Airport Concession Representative is responsible in assisting customers in a timely, friendly and professional manner.
DUTIES AND RESPONSIBILITIES:
- Provide high quality, timely, friendly and attentive customer service
- Responsible for processing payment of food, alcohol/non-alcoholic beverages, and confectionary items to customers in the passenger lounges and employee café
- Responsible for opening/closing the concession area, the Point of Sale system, credit card and debit transactions, and maintaining concessions inventory and display for sale
- Assist with ordering, deliveries, transferring, stocking and storage of goods
- Responsible for checking identification to ensure customers meet the minimum age requirement for the purchase of alcohol
- Maintain a clean, tidy and stocked concession area
- Maintains personal hygiene and professional appearance
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned by the Supervisor or Manager
QUALIFICATIONS:
- High school diploma. Must be able to read, write, speak and easily understand the English language; French is a preferred asset
- Smart Serve Certified with one year of experience (customer service/food and beverage or retail)
- Accurate in adding and subtracting, ability to count
- Ability to work on a permanent basis in the country you reside in
- Ability to obtain and maintain a Restricted Area Security Pass
- Experience working with computers and proficient in Microsoft office
- Must be capable of pushing, pulling, lifting, up to 30lbs on a regular basis as well as walking some distances and bending, kneeling and stooping when required
- Work rotating shifts including days, afternoons, evenings, weekends, and holidays(shifts are between 0515 – 2300L)
- Highly motivated, reliable self-starter with ability to work with minimal supervision in a fast paced environment
- Dependability (must have a clear attendance record and reliable on time reporting for work)
- Professional presentation, well groomed and pleasant manner
Porter Airlines Inc |
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