JOB RESPONSIBILITIES:
- Provide high standards service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
- Ensure communication and coordination between customers, line service crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise Line Service Crew accordingly;
- Answer the general number phone lines and forward the calls to the appropriate person;
- Any other duties as assigned by management.
QUALIFICATIONS AND SKILLS REQUIRED:
- Two years experience in a customer service environment;
- Ability to deliver service that is courteous, discreet, efficient, professional;
- Proactive, sees and understand the customers’ needs;
- Strong organizational skills, resourceful;
- Ability to work under pressure;
- Ability to provide positive attitude while working in a group;
- Working knowledge of Microsoft Office Products
- Available to work on different shifts, including weekends and statutory holidays.
HOW TO APPLY:
If you are interested in this position and feel you meet the qualifications, please email your resume to Jennifer_flewelling@skyservice.com.
You must clearly identify the position that you are applying for (eg: Customer Service Representative – YYC)
Closing Date: June 23, 2014
Department: Customer Service
Location: Calgary
Reports to: Supervisor, Customer Service
Schedule: Shifts - including day, evening and weekends
Status: Temporary, full time (until May 2015)
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