Customer Service Agent

CHORUS AIRPORT SERVICES

Halifax, NS, CANADA

This is a temporary position for a duration of 4 to 6 months.

Purpose of Position: To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

Using an airline computerized system:
- Make reservations and assessing fares;
- Ticketing and complete daily sales reports;
- Passenger check-in;
- Check, weigh the baggage, calculate any excess baggage charges and process payment.
Make general passenger announcements.
Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
Provide outstanding customer service answering general inquiries at the airport.
Assist passengers requiring special handling.
Handle and resolve customer complaints.
Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.
Other related duties as assigned.

Depending on the base, other duties may include:

Qualifications:

Minimum of two years of customer service experience.
General computer experience required, including the ability to type and navigate the internet.
Must have a high school diploma or equivalent.
Demonstrated judgment and problem-solving ability and effective decision-making skills.
Excellent interpersonal and communications skills.
Ability to work and handle tight deadlines and prioritize multiple tasks.
Previous airline experience or post-secondary courses in travel and tourism are definite assets.
Knowledge of Dangerous Goods regulations an asset.
Must successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
English language required.
French language is considered an asset.*

*Note: You must be available to work varying shifts (nights, days, weekends and holidays).

All qualified applicants must apply online at www.chorusaviation.ca in order to be considered for this position.

https://aviationcareers.ca/careersection/4/jobdetail.ftl?job=ONGOING-YHZ-520J-14