Reporting to the Manager, Corporate Learning within the People and Culture Department, this position is responsible for supporting the administrative requirements of the Organizational Effectiveness team and the Business Partner team needs of the People and Culture (P&C) department.
Job Description Key Accountabilities:
- Lead the coordination of logistical arrangements, scheduling and implementation for all Organizational Effectiveness programs and solutions, including those facilitated by external consultants.
- Administration and maintenance of employee records in the Learning Management System (LMS) associated with P&C programs and solutions.
- Provide administrative support for new programs and initiatives within P&C which may include development and execution of communications, coordinating activities, tracking and reporting.
- Respond to all questions within a 24 hour time frame regarding P&C programs, recruitment, solutions, records, or system usage.
- Reporting, tracking and communication of results of all Organizational Effectiveness programs and solutions.
- Support the development, proofreading, and writing of presentations, small development projects, meeting agendas, minutes and action items.
- Administration of individual and P&C training requests accurately within a 24 hour period.
- Lead annual training scheduling with Functional Training Departments and liaise with Resource Management Unit (RMU) to meet collective agreement requirements for annual employee scheduling.
- Participate and conduct user acceptance testing for Organizational Effectiveness projects.
- Administrative and reporting functions related to On-boarding and new hire or new to role management training familarization, follow-up and feedback.
- Human Resources administration as required and may include, job poster preparation, pre-screening candidates, scheduling interviews, letter generation, supporting and coordinating job fairs etc.
- Coordinate and administration of payouts, accrual adjustments, union leaves, etc. through Knonos (time keeping system).
- Build and maintain strong relationships both within People & Culture and throughout the organization to ensure client requirements are met.
- Completes other duties as assigned to support People and Culture learning programs.
Job Requirements Qualifications
- Post-Secondary Diploma in business administration or combination of relevant education and/or experience.
- Minimum 2 years of administrative work experience in a complex environment.
- Demonstrated experience working in a customer centric environment.
- Minimum 2 or more years’ experience and proficiency in using all Microsoft office applications.
- Valid Driver’s license required.
- Must be able to obtain and retain a Transportation Security Clearance.
Knowledge, Skills and Abilities:
- Strong time management skills and advanced computer skills, including proven experience and proficiency using the following software applications: Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
- Strong customer service orientation with effective communication skills (verbal and written), taking pride in attention to detail and accuracy.
- Self-motivated, independent thinker, with a strong commitment in delivering high quality customer service.
- Possess a logical and systematic approach to administration support duties by anticipating needs, providing timely reminders and being well organized.
- Capable of dealing with pressure filled situations.
- Ability to acquire appreciation of mandate, and over time, distinguish among priorities while appropriately responding to inquiries / requests.
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