New Posting - YVR

The Vancouver Airport Authority has a full-time, term opportunity (22 months) for a Business Analyst - Baggage in the Baggage Operations Department.  Reporting to the Director, Technology Services - Baggage, the successful candidate will provide a strong background in project management, business analysis and technical program management to manage the business and technology aspects of the implementation of a new baggage system and integration into legacy baggage systems.

Key responsibilities include:

• Utilizing effective project management practices to plan and monitor all activities supporting projects; this includes financial budget development, forecasting and control of change management activities
• Managing performance of multiple vendors; defining, negotiating and overseeing compliance of service level and license agreements
• Working closely with the stakeholder community to ensure all business requirements are developed and clearly articulated
• Building strong client relationships with business areas
• Leading system implementations of vendor packaged software
• Preparing and delivering presentations; facilitating business requirements and process review workshops
• Facilitating project deliverables and liaising with technical and business staff on the development and actualization of the requirements
• Translating documented requirements into functional specifications
• Documenting business workflows with an appropriate business tool such as Visio
• Ensuring issues are identified, tracked, reported on, and resolved in a timely manner
• Assessing the impact on existing systems and business processes in order to initiate required changes
• Working with users to seek financial justification and quantify benefits or develop business case as required
• Assessing technology alternatives in relation to business needs and determining appropriate course of action for best solution
• Acting as a single point of contact for all user requirements within the business area
• Interfacing with Supply Management and/or outsourcing Contract Management (when required)
• Regularly reviewing priorities from a project and day-to-day (operational) perspective
• Ensuring appropriate involvement of business community for development and execution of test scripts; this includes obtaining user sign-off for acceptance and deliverables
• Coordinating implementation activities for project deliverables including appropriate communication, procedures and training mechanisms
• Negotiating and ensuring appropriate escalation and problem management practices are in place following project deliverable execution
• Designing, initiating and implementing on-going process improvements with the business and service providers
• Overseeing and managing operational performance and ensuring service to business customers is at the level expected and agreed upon
• Liaising with the technical team for inputs required for business requirements or document creation
• Ensuring system documentation is complete and appropriate for transitioning the system into production

Key qualifications include:

• Completion of a bachelor’s degree in Business Administration or an equivalent field
• Five years of business analysis experience (intermediate to senior level) with demonstrated ability to analyze business requirements, build business cases, manage change and apply technology
• Excellent interpersonal, negotiation and mediation skills to promote/negotiate client group acceptance and implementation of new/revised programs, products and services
• Proven ability to effectively manage multiple activities of varying complexity while under time constraints
• Strong analytical skills
• Strong project management skills, including proven on-time, on-budget delivery of medium scale projects
• Strong communication skills, both written and oral
• Exceptional interpersonal skills, including the ability to build effective client relationships and negotiate win-win outcomes
• Excellent documentation skills, including workflow documentation
• Operational experience preferred
• Airport experience an asset

This position is open to Vancouver Airport Authority employees and external candidates.  Previous job performance will be taken into consideration for all candidates that apply for this position.

We are committed to employment equity and welcome applications from everyone, including women, aboriginal peoples, persons with disabilities and members of visible minorities.