New Posting - Jazz

Systems Analyst - Airports/SOC
Jazz Aviation LP - Halifax, NS

Systems Analyst - Airports/SOC  Closing Date: Dec 22, 2014 Primary Location : CA-NS-Halifax Schedule : Full-time. Permanent Basic Purpose of Position:  Participate in corporate and departmental project team initiatives for systems / applications. Manage and maintain highly integrated software solutions in a distributed environment for the various business units’ business functions. Manage and maintain currency of documentation for new or existing systems, processes, procedures, and applications. Key Activities:  Analyze and document user needs for new systems, reports and integration to existing systems. Evaluate packaged solutions and/or design, code and test in-house systems. Implement solutions for production use, in co-operation with Client Services, Infrastructure, vendors and business units. Document solution and provide on-going user support. Document all developed processes. Maintain VB interfaces of the production business unit systems. Assist with systems upgrades and outages to ensure version conformance. Assist users in determining specifications for system enhancements. Work closely with system key users to develop and test enhancements. Conduct code reviews as part of installation process. System testing/implementation. Write implementation documentation, helpdesk documentation and technical documentation. Design web app /services. Design mobile applications. Design reports (Logi,ASP.NET). Diagnose and resolve all problems with production systems in a timely manner. Work with Production Systems/Application vendor to make changes to existing systems to improve data integrity, program maintainability or system efficiency. Provide technical advice and consulting help to users on request. Manage the ongoing support of existing systems ensuring quality customer service and minimized downtime as per the Business Unit agreed SLA. Engage users to test enhancements. Troubleshoot problems and answer questions of internal, and where applicable, external customers regarding operational systems and applications. Liaison between business unit key users and software vendors. All aspects of database support including, writing SQL statements, designing tables, create and maintain stored procedures and functions Act as liaison for system upgrades, shutdowns, server builds, server reboots. Maintain System Availability logs. Other related duties as assigned.  Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers. Qualifications: A related degree/diploma and 3-5 years of relevant Information Technology experience. 3-5 years experience developing with visual Studio required. Mobile application development experience is an asset. 3-5 years experience supporting Sabre applications (Movement Control, Dispatch Manager, Crew Trac, ACARS) is required. Experience with Logi Analytics an asset. Intermediate understanding of SQL is required. Experience with Pervasive and MS SQL database support is an asset. Experience in gathering business requirements directly from end users. Strong communication skills in person, over the telephone and through email. A team player with excellent customer service skills and the ability to work with a variety of stakeholders including directly with end users and vendors. Excellent analytical skills and attention to detail. Ability to process and prioritize a high volume of work accurately and efficiently within challenging timelines and with limited supervision. The candidate must also be able to accommodate a flexible schedule when required. In depth knowledge of core airline systems either Operational or Corporate systems/applications required. Strong interpersonal skill. Excellent verbal and written communication skills. ITIL certification an asset. Requisition ID : YHZ-2014-7130-005994  Jazz Aviation LP