New Posting - Provincial Airlines Limited

Stations Supervisor
Provincial Airlines Limited - St. John's, NL

At Provincial Airlines we believe that great business is built by great people. Everything we do is done with pride and dedication. We are driven by innovation and proud to be a successful, rapidly growing, well established, Newfoundland owned company. We ensure our employees enjoy challenging careers and assignments with the best opportunities.  Provincial Airlines is currently seeking a Stations Supervisor in St. John’s, NL. As Stations Supervisor will be responsible for the day to day management of the St. John’s ticket counter and will also support all stations in the Provincial Airlines network with their customer service requirements.  Duties and Responsibilities : Provide Supervision and direction to the Ticket Agents at the St. John’s Ticket Counter  Plan and adjust work schedules and assign duties to meet customer demands and operational requirements  Establish and maintain high standards of Customer Service, functionality of station  Identify key issues, creatively and strategically overcome internal challenges or obstacles  Ensure sufficient staffing levels for efficient and effective operations  Ensure that all staff members receive proper training on job duties, corporate policies and applicable regulations.  Provide coaching and mentoring, conduct probationary and performance evaluations  Monitor departmental performance against goals to ensure that goals are being met, and that corrective action is taken if necessary.  Provide support to Customer Service Manager for stations, customer service and operational duties;  Complete analysis on collected customer related data and identify trends;  Plan and review compensation program regularly and complete analysis of compensation issued to determine efficiencies and highlight issues;  Participate in operational meetings and communicate outcomes to front line bases;  Qualifications: Previous Supervisory skills and a minimum of 5 years experience as a Customer Service Representative  Effective Leadership skills, with a strong focus on operations and Customer Service  Proficient in Microsoft Office Suite of Products  Ability to effectively communicate both verbally and in writing  Qualified individuals for this position should send their resumes to the Human Resources Department referencing “ Stations Supervisor ”.  Human Resources Department  Provincial Airlines  Hangar #4, St. John’s International Airport  P.O. Box 29030  St. John’s, NL A1A 5B5  Fax: 709-576-1802  E-Mail: jobs@provair.com  Website: www.provincialairlines.com  Provincial Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted