New Posting - Greater Toronto Airports Authority

Clerk, Pass/Permit
Greater Toronto Airports Authority - Toronto, ON

Reporting to the Manager, Pass/Permit, this position is responsible for the responding to telephone requests for bookings in the Pass/Permit Office, reviewing documentation at the front desk to verify accuracy and completeness and for processing applications for a variety of services in a professional manner at all times. This is a full-time term position for approximately 6 months. Job Description Key Accountabilities:  Prepare, amend, validate, process and challenge requests for all pass/permits issued by the unit Provide front line response in the cost recovery of monies generated Receive clients and review for accuracy and completeness, a wide variety of documentation and advise clients of incomplete information to ensure all forms submitted meet legislated and GTAA standards/policies Verify applicants have not been identified as persons not to be allowed access to restricted areas and maintain a high level of confidentiality in dealing with and protecting each client’s personal information Provide advice to clients and must be in a position to explain and be knowledgeable in all relevant pass/permit issuance practices/procedures associated with the multi-tasked operation Responsible for maintaining client/individual accounts by ensuring all relevant data is properly recorded and that discrepancies are brought to the attention of the Supervisor Ensure the highest level of customer service is achieved and maintained through each encounter, despite occasional argumentative clientele Evaluate requests for passes/permits based on need/right of entry into restricted area Cross-reference databases for validation and ensure no limitations or restrictions have been imposed prior to issuance of any pass/permit Assist in the audit function by alerting Supervisor of persons/companies holding or withholding payments for outstanding pass/permits, denying services to persons/companies not in good standing Job Requirements Qualifications  Must possess a High School Diploma or an acceptable combination of education, training and/or experience Minimum 1-2 years of experience in data processing in a client/service oriented environment Must possess strong computer and computer keyboarding skills with an ability to obtain a minimum keyboarding speed of 25 words per minute with a 90% accuracy Must be able to obtain and retain a Transportation Security Clearance Knowledge, Skills and Abilities:  Knowledge of: Federal Government Regulations and measures, GTAA regulations, policies and procedures, and Civil Aviation Regulations related to Restricted Area Access Control and pass/permit issuance Practical ability to use specific equipment and systems (i.e. Computerized Restricted Area Pass (RAPS) program, Restricted Area Identification Card (RAIC) program, Printers associated with RAP and RAIC program, camera, scanners and Automated Fingerprint Identifications System (AFIS)), Computerized GTAA Airside Vehicle Operators Programs (AVOP), Perspective, Timetrade, Q-matics, E-forms, Keyscan Parking System, C-Cure and Picture Perfect, Keycard Access Control Systems, Airside Vehicle Marker Computer systems, etc) Demonstrate effective keyboarding skills, computer literacy, the ability to properly file documents, interpersonal skills, client/customer service skills, conflict resolution skills, teamwork, and problem solving skills, dependability and sound judgment in order to establish and maintain effective working relationships with co-workers and outside agencies Superior knowledge and use of Microsoft Office Suite, including word, excel, with the ability to consistently produce work of high quality Excellent oral, written and listening communication skills as well as the ability to cope with extremely heavy workloads and handle stress associated with frequent conflict and confrontations are also requirements of the position For further information, or to apply, please click here