New Posting - ACI

Administrative Coordinator, ASQ
ACI - Montréal, QC

Position Title: Administrative Coordinator, ASQ Reports to: Assistant Manager, Airport Service Quality ACI seeks to recruit an Administrative Coordinator for its Airport Service Quality Department; one of its worldwide airport excellence programs. This position will be responsible for customer support and other administrative duties. Major Duties and Accountabilities: Reporting to the Assistant Manager, Airport Service Quality, this individual will be responsible to: Maintain contact databases for customers Customer invoicing Schedule meetings, track attendance, take minutes if needed Respond to customers’ question and enquiries Review and proofread documents, publications and letters Provide customer support and guidance on various subjects Assist in preparation of presentations and reports; Provide administrative support to the team Other duties as assigned Qualifications and Skills: At least three years demonstrated experience in an office environment in administration, customer support, procurement or invoicing Advanced proficiency with MS Office Suite software (MS Excel, MS Word, MS PowerPoint) Post-secondary education or higher Experience with communications at various levels within the organization Experience in technical support, help desk and/or with online based tools would be an asset Requirements: Fluent in English with excellent written and verbal communications skills Working knowledge of other languages desirable – preferably including French, Spanish, or Chinese Customer-oriented, willing and able to learn and master new tools Pro-active, collegial, tactful, diplomatic and discreet in all dealings Ability to communicate in a welcoming, effective and dynamic manner Ability to multitask and prioritize Ability to establish and maintain good relationships with ACI staff members, ACI regional offices and ACI members Ability to work in a customer service-oriented culture, delivering excellent service levels to ACI members Carry out all tasks required effectively, accurately and in a timely manner ACI World Values:Candidate must possess and exhibit ACI World Values: Integrity Member focus Professionalism Teamwork For further information or to apply, please click here