New Posting - Sunwest Aviation Ltd

Operations Centre Coordinator
Sunwest Aviation Ltd. - Calgary, AB

Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines. We currently have an opportunity available for a Operations Centre Coordinator. Reporting to the Operations Supervisor, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following: Duties and Responsibilities: Maintain the daily flight following log of company aircraft and flight OFP’s (operational flight plans) as per company procedures Act as the afterhours primary point of contact for communication with customers and other outside agencies Activate the ERM (emergency response manual) in the event of an emergency; report overdue aircraft to the appropriate agencies Resolve irregular operations (IROP) through close liaison with pilots, maintenance, and the customer in order to minimize delays Arrange all aspects of charter flight bookings including aircraft, catering, U.S. and Foreign Customs, ground transportation, hotel accommodations, other services during afterhours In the absence of the crew scheduler handle crew assignments, crew briefings, and crew changes for flights Utilize current dispatch/quoting system (FOS) to provide information to clients and to book and confirm flights Prepare and provide aircraft quotes to existing and potential clients during afterhours Obtain and maintain passenger information for all flights; Re-arrange flights as required for normal and irregular operations Maintain a professional and friendly relationship with assigned clients and follow company customer care programs Approving invoices and expenses; track and document afterhours turn down trips and cancellations in ops to ops email Other related duties as required The successful candidate should possess the following qualifications and competencies. In addition personality profiling will be required of all candidates granted an interview for this position. Qualifications, Experience and Competencies: High school diploma; a degree or diploma in business administration, travel and tourism, aviation are considered and asset Flight Operations System (FOS) knowledge or previous flight coordinating experience considered an asset The ability to work shift work, statutory holidays, and weekends Fluent in English, including excellent written and oral communication Hard-working self-starter and a desire to learn Must be a team player; Possess a professional appearance Strong communication skills, with pleasant and efficient telephone etiquette Work well under pressure in a continually changing environment Ability to get along with co-workers and work both on an individual and team basis Excellent multi-tasking, trouble shooting skills, and the ability to make quick decisions Adhere to the safety accountabilities as per Sunwest’s Safety Management System manual For further information, or to apply, please click here