New Posting - Airport Terminal Services

Passenger Service Agent - YVR
Airport Terminal Services - Richmond, BC 
Part-time

SUMMARY: Performs airline ticketing counter and gate service functions for airline customers. ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned. Ensures a safe work environment by following all ATS rules and regulations regarding the work place. Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights. Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination. Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight. Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights). Makes announcements regarding flight activity at gate or over airport’s general PA system. Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. Maintains the level of service expectations of both the passenger and the airline customer at all times. Communicates with flight crew on ground and via ground to air radio. Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.) Is responsible for all flight movement messages in and out. Requirements Exigences MINIMUM REQUIREMENTS: Must be at least 18 years of age. Must possess a valid driver’s license and provide a clean driver’s abstract. Varies by Airport. Must possess at least a High School Diploma, GED, or equivalent work experience Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history. PHYSICAL REQUIREMENTS: Must be able to lift up to 32kg. Must be able to stand, lift, bend, push and pull for extended periods of time. Must be willing to work in all types of elevated noise levels within the airport environment. BACKGROUND QUALIFICATIONS: Basic computer knowledge is required. Fluent in Japanese is preferred. LOCATION/SPECIFIC WORKING HOURS: • Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations. Some travel required Must be flexible to work various shifts, weekends, or irregular shifts ATS IS AN EQUAL OPPORTUNITY Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.