New Posting - Lufthansa

Station Manager
Lufthansa  Toronto, ON

Brussels Airlines SA/NV Location: Toronto, ON The Station Manager ensures that all aspects of the Brussels Airlines airport operation are in accordance with safety regulations in line with government and internal company guidelines at all times. The Station Manager is responsible for a safe, punctual and cost-effective service, ensuring best in class customer service on the ground (including airport ticketing, lounge, passenger handling and ramp handling activities, services delivered by airport authorities, ground transport and accommodation of Brussels Airlines’ crews) on a day-to-day basis in a timely manner. Tasks: The Station Manager is in charge of the complete handling and operational supervision, including Passenger and Ramp Handling, Cleaning, GSE and Catering activity during the turnaround In accordance with regulations, ensures that Security and Safety is guaranteed at all times for Brussels Airlines’ Operations, passengers, employees, and company assets as per company rules and government regulations Executes the agreed-upon Service Level Agreements and quality targets on the ground, including punctuality and reliability targets and takes corrective action in the field when Service Levels or quality targets are not met. Coordinates smooth handling of aircraft, passengers and baggage in the next station(s) on the route Supervises Brussels Airlines‘ subcontracted services and manages own services in an efficient and cost efficient way, while staying in line with the set Service Level Agreements and quality targets. Trains, directs, and updates the relevant ground service suppliers in order to enable them to apply Brussels Airlines’ processes, procedures and product in the respective station Represent Brussels Airlines in local Airport Operation Committee and Airport User Committees Daily management of all Aviation Security responsibilities Assumes appropriate role in the event of an emergency response activation of the Contingency Plan; Keeps Contingency Plan and Matrix up to date Responsible for administration, budgeting and accounting, as well as ensuring outsourced ground services are in compliance with the set contracts. Ensures the interests of the company are upheld in a manner reflecting the ethical values of Brussels Airlines Follows-up, manages and maximizes the operational revenues, including but not limited to Airport Ticketing Office and Excess Baggage Revenues, following the targets as set in the Budget Planning, organization, implementation and supervision of local projects and special activities at the station Ensure proper training for all team members relevant to their individual tasks Lead the local station team during the entire shift, incl. supervisory responsibilities Ensure adequate work flow and load as well as a professional and respectful working environment within teams as well as attending to any personnel issues and team needs Other projects or ad hoc duties as required or assigned. Bachelor degree or equivalent through experience At least 5 years of airport operations experience In depth know-how of all aspects of Ground Operations Authoritative and ensuring commitments by supplies are met. Cost conscious approach and extremely customer-focused Ability to network (internally and externally) diplomatically Ensuring smooth cooperation between the company and local airport authorities, handlers, airport staff, and government agencies Experience in multicultural environments Fluent in English and local language wherever applicable Must be able to endure high stress levels with tight timelines CV/Resume requested. For further information, or to apply, please click here