New Posting - Pacific Coastal

Adminsitrative Assistant - Airline Flight Operations
Pacific Coastal Airlines Vancouver, BC

As with all Pacific Coastal employees, the Operations Administrative Assistant must embody the Pacific Coastal Airlines motto of "People Friendly, People First". The successful candidate will be expected to role model behaviors that respect the corporate values, professionalism and service excellence to our internal and external customers. The Operations Administrative Assistant plays a key role in the operations department at Pacific Coastal Airlines. This individual is a the first point of contact for all flight and ground crew questions and concerns about pilot training, uniforms, RAICs, and other ad hoc operational support queries. This individual provides assistance and administrative support to the operations management team and training department employees, in particular to the Vice President of Operations, the Operations Manager, the Chief Pilots, and the Flight Attendant Manager. This role reports to both the Vice President, Operations and the Operations Manager. This Operations Administrative Assistant has three key areas of responsibility: 1) Safety and regulatory compliance: This role ensures that relevant CARs and Transport Canada policies, standards, and regulations are followed. This includes managing and maintaining pilot information, ensuring pilots have current manuals, and corresponding with Transport Canada on applicable regulatory matters. 2) Administrative support : This role provides administrative and organizational assistance to the operations management team and will ensure that department operational standards and targets are achieved. 3) Pilot training support : The role will ensure that all company technical training is organized, coordinated, completed and current in accordance with all company and regulatory training standards. The ideal candidate has a strong administrative background, has the ability to shift gears at a moment's notice and will provide outstanding assistance and administrative support to the operations management team and training department. He/she will be highly competent in office administration, highly organized, and will ensure that the operational management team stays organized as well. Additionally, he/she will be a warm and welcoming face for the department and will have a helping attitude. Experience managing projects from start to finish is a very strong asset. The successful candidate will be required to take issues, find a solution or a best path forward, and ensure the issue is resolved to its conclusion. Therefore, problem solving, critical thinking, and persistence are essential to success in the role. KEY RESPONSIBILITIES: Ensures office and managers are well-coordinated, organized and supported with the necessary office materials, equipment, and supplies. Creates a warm, organized, and engaging environment that encourages a high level of interaction between Pacific Coastal's management, flight crews and Operations team members. Ensures Amelia Crew Tracking is kept up to date. Provides assistance and operational support to all department team members in order to resolve queries surrounding simulator bookings and travel arrangements, uniforms, emails or MyOSH logins or any other necessary information. Ensures all training and checking is complete and up-to-date for all line pilots and ground crew employees Supports the Chief Pilot and Crew Planner to ensure training is completed within the time frame established in the company training manual and that such arrangements are organized, coordinated and well-communicated to all involved. Assist Lead Trainers in preparing ground schools. Ensures training records are kept up to date. Coordinates orders, delivery and accounts for all operations employees' uniform needs. Distributes Company Operations Manual and Standard Operating Procedures amendments to all manual holders and ensures that all designated manual holders are in possession of an up-to-date manual. Coordinates commissary supplies for onboard service. Supports Vice President, Operations by coordinating key Operations meeting. REQUIREMENTS : Education & Experience 4+ years of solid administrative office experience Ability to obtain a YVR Airport Authority RAIC (background check). Aviation/airline operations experience is a very strong asset Project management experience is a strong asset Experience using Amelia Crew Schedule is a strong asset Customer service experience is an asset. Skills, Knowledge & Abilities Highly skilled at planning, staying organized, and keeping others organized. Excellent at multi-tasking and managing competing priorities. Intermediate to advanced technical software skills in Microsoft Suite (Word, Excel, PowerPoint) Detailed-oriented. Critical thinker with strong problem solving skills. Ethical and able to deal with confidential issues with tact and discretion. Ability and desire to provide excellent service to internal customers and work in cooperation with others. Effective at in making decisions independently. For further information, or to apply, please click here