New Posting - Airway Interline

Operations Supervisor
Airway Interline - Mississauga, ON

Operations Supervisor Job Description General Purpose The Operations Supervisor will be responsible to plan, direct and coordinate the daily operations of the business. They will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. Main Job Tasks and Responsibilities Coordination and Supervision - Coordinate, manage and monitor the preparedness and performance of AIS. Financial - Review invoices and bills to ensure accuracy. Control inventory and staffing levels. Plan and implement effective strategies for the financial well-being of the company. Best Practices – Maintain, improve and implement policies and procedures in support of organizational goals and to maximize output. Monitor adherence to rules, regulations and procedures. Human Resources – Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Ensure sufficient staff are trained and available to work in relation to the volume of business expected / contracted. Production - Coordinate and monitor the work of staff during various events. Monitor performance and implement improvements. Ensure quality of services. Manage quality and quantity of employee productivity. Communication - Monitor, manage and improve the quality and efficiency of communications with clients. Ensure support services such as IT, HR, Accounts and Finance are co-existing and co-operating. Customer Service - Manage customer support to the highest level. Strategic Input - Liaison with top management. Assist in the development of strategic plans for future operations. Implement and manage operational plans. Qualifications Post-secondary education in Business or HR. Minimum of 3 years of experience in Customer Service Management required. Minimum of 3 years of Airport / Airline / Tour Operator experience required. Demonstrated leadership ability. Excellent communication skills both verbal and written. Ability to challenge and debate issues of importance to the organization. Excellent computer skills and proficient in Excel, Word, Outlook and PowerPoint. Excellent interpersonal skills and collaborative management style. Excels in operating in a fast pace, high stress environments. Ability to make fast but effective decisions in high stress situations. Persuasive with details and facts. Leads by example. Delegates responsibilities effectively. High comfort level working in a diverse and multi-cultural environment. Key Competencies critical thinking and problem solving skills planning and organizing decision-making communication skills persuasiveness influencing and leading delegation team work negotiation conflict management adaptability stress tolerance Working Conditions Non-standard hours of work. Availability 24/7. This position requires work outside the office environment. Use of a personal vehicle may be required. A valid DL is required. Advancement opportunities available. For further information, or to apply, please click here