New Posting - Calgary International Airport Authority

JOB TITLE:            Passenger Experience Coordinator

JOB CLASSIFICATION:     Term

PAY RATE:           Authority Band 8 ($69,738 - $72,526 - $75,426 - $78,443)

CLOSING DATE: 03/15/2016 16:00

What You Will Do

• Your strong ability to build and maintain positive relationships will contribute to your success as our term Passenger Experience Coordinator. You will coordinate and assist with all passenger experience activities from curb to gate in support of a positive passenger experience at YYC.

• Reporting to the Manager, Passenger Experience, your key responsibilities will be to:
• Assist with the maintenance and improvement of YYC’s overall passenger experience including wayfinding and other signage, services offered, passenger flow, wait point improvements and queue management.
• Collaborate with stakeholders to coordinate air terminal building activities such as organized filming, terminal events, musical performances, etc. Coordinate details regarding location agreements and arrange for escorts or security if required.
• Collaborate with stakeholders to ensure minimal effect on passenger operations during air terminal building events, activities and irregular operations.
• Address, investigate and respond to complaints and requests from the public, tenants and others.
• Ensure compliance with standards such as those set out by the Canadian Transport Agency, Commisionare of Official Languages office and the International Air Transportation Association (IATA).
• Perform administrative duties such as revising various presentations and reports, reconciling corporate visas and managing inventory.

What You Bring

• Ability to build and maintain strong relationships with customers and stakeholders
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to remain calm and work well in stressful situations
• Proficiency with Microsoft Office products – i.e. Word, Excel, PowerPoint
• Strong familiarity with airport operations and the aviation industry is an asset

What You Can Expect

It's simple - we invest in our people because they are the backbone of our success. We offer:

• Competitive salaries
• Attractive benefit, pension and wellness programs
• Flexible work schedules
• Growth opportunities
• Opportunities to give back to the community
• A contagious aviation bug - seriously, it's infectious.

What's Next?

Like what you see and think you have what it takes to join our YYC Crew? Send your resume and cover letter quoting: 1618AA by 16:00 hours on March 15, 2016 to the email below or apply online.

EMail:    resumes@yyc.com

All applicants are thanked for their interest but only qualified candidates will be contacted. The Calgary Airport Authority is an equal opportunity employer.

Successful candidates will be required to obtain the Restricted Area Identification Card (RAIC).

Successful candidates for safety sensitive positions will be required to undergo a pre-employment medical assessment, including an alcohol and drug test, by The Calgary Airport Authority's Medical Officer to confirm fitness for work.

The Calgary Airport Authority complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to the Calgary Airport Authority you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.

Who We Are

The Authority is committed to creating an environment where employees are rewarded through meaningful work experiences. Not only do you get to be a part of developing one of Canada’s busiest airports, but you’ll be joining one of Alberta’s Top Employers. We offer competitive salaries, an attractive benefits and pension program, flexible work schedules, growth through learning and development, and numerous opportunities to give back to the community. It’s simple — we invest in our people because they are the backbone of our success.

The Calgary Airport Authority is leading an exciting expansion program at YYC worth over two billion dollars. With the recent opening of Canada’s longest runway and the construction of a new international terminal, this is an exciting time to be a part of the YYC Crew.