New Posting - Harbour Air

Harbour Air, Customer Service Posting Number: 16-29

As the first contact with our customers, CSA’s are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional and efficient service to each of our customers.

RESPONSIBILITIES:

• Responding to customers’ general requests and inquiries either in person, by email/chat, or over the phone
• Checking in and greeting customers
• Making reservations and taking payments
• Maintaining computerized inventory of reservations and customer files
• Keeping customers up to date with any changes
• Gate operation and flight closure
• Aircraft weight and balance checks
• Other general counter duties as required

SKILLS

• Exceptional phone, customer service & communication skills – willing to take service to a higher level
• Proven ability to be an effective member of a team
• Reliable with a strong work ethic
• Ability to multi-task and prioritize assignments in a fast paced environment
• Attention to detail & good situational awareness
• Demonstrated computer knowledge and experience working in a Windows based platform, specifically Outlook/Word/Excel
• Ability to lift heavy baggage 23kg (75 lb)
• Ability to work flexible schedules including: evenings, weekends, and holidays between the hours of 7am-7pm

To apply for this job please visit the following URL:http://www.harbourair.com/about/careers/