Screening Officer (Whitehorse, Yukon)
G4S (AME) - Whitehorse, YT
Part-time
Reporting to the Service Delivery Manager, the Screening Officer is responsible for ensuring that the traveling public, their personal belongings, and the carry-on baggage and items they have with them are screened before they enter the sterile area of the airport. This will be accomplished by using metal detection equipment, X-ray equipment, and explosive detection equipment, as well as physical search techniques to search baggage, items and personal belongings. As this is a unionized environment shifts assignments can be any day of the week (including Saturday, Sunday, and holidays) and starting and ending at any time during the day.
Role Responsibility:
- Work as a productive team member and support and promote a positive work environment
- Communicate clearly and effectively
- Manage conflict
- Provide excellent customer service and promote teamwork
- Respond to alarms on EDT, X-ray and other equipment
- Become knowledgeable and conversant with emergency and contingency procedures
- Become knowledgeable and conversant with SOP’s and COP’s and CATSA Directives
- Establish and maintain effective communications with passengers and team members;
- Liaise with industry officials and regulatory authorities as applicable (e.g. Transport Canada,
- CATSA, RCMP, Airport Authority etc).
- Ensure uniform compliancy
- Ensure that all professional certifications, clearances, RAIC’s are current
The Ideal Candidate:
- Must be able to work shift work
- Must be able to obtain a Transport Canada Security Clearance
- Physical requirements include but are not limited to:
Standing for long periods of time
Lifting/pushing/pulling luggage and/or other items
Bending, stooping, kneeling
Performing surface lifts
- Ability to mentally focus and concentrate for a prolonged periods of time.
- Completion of High School; Some college/CEGEP/vocational is an asset
- Successfully complete all CATSA assessments including SOF and OJT programs to attain
- Screening Officer designation.
- Must be able to obtain a valid medical certificate
- Proactive team member with excellent problem solving skills
- Ability to prioritize, multi-task and work under pressure in a dynamic environment
- Proven ability to take accountability for personal actions and decisions
- Excellent communication, both oral and written, customer service and conflict resolution skills
- Ability to demonstrate a high level of professionalism, tact and diplomacy
- Strong interpersonal and relationship building skills
- Ability to think logically and analyze information
- Computer skills an asset
- Knowledge of CATSA Organization, CATSA SOP’s, local COPs, Transport Canada
- Regulations as they pertain to screening and the Aeronautics Act an asset
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