Flight Coordinator
Innotech-Execaire Aviation Group
- Mississauga, ON
REPORTING TO
-Manager, Flight Coordination Center
DUTIES
-Use the CAMP reservations software to post aircraft flight schedules as requested by the customer;
-For each flight, use the CAMP reservations software to produce an Execaire Manifest that includes the itinerary, passenger list and additional requirements for the flight as required by this section;
-Arrange for the customs and arrival/departure reservations at airports as required;
-Assist flight crews with organizing ground servicing and handling (FBO) for aircraft;
-Assist flight crews with reserving accommodations when required;
-See to the wellbeing of the customers;
-Retrieve flight documentation for retention;
-Prepare Monthly customer reports;
-Perform Amex reconciliation;
-Assist the duty dispatchers and answer phones;
-Assist with crew inquiries on scheduling;
-Assist with after hour switchboard;
-Develop better customer service;
-Give quotes to potential charter customers;
-Provide coverage for lounge (occasional);
-Other assigned duties.
REQUIREMENTS
-3–5 years experience in customer service;
-Possess great organizational and customer service skills;
-Have initiative, great ability to work autonomously and be detail oriented;
-Able to work under pressure;
-Good computer skills (Microsoft Office Suite);
-Experience in corporate aviation operations is an asset;
-Good communication skills;
-Bilingualism (English and French) is essential;
EDUCATION
-College diploma or relevant experience |
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