New Posting - Cathay Pacific

Airport Services Supervisor
Cathay Pacific 

- Vancouver, BC

Department: Airport, Toronto Reports to: Airport Services Manager, Toronto Cathay Pacific Canada has an opportunity for a highly motivated team leader who can add value in a dynamic operational environment. The key objective of the role is to manage the day to day operation at the Toronto airport in a safe and efficient manner. Key Responsibilities:  Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met; Implement and maintain effective planning and allocation of resources; Lead a team of 28+ Customer Service Agents to ensure delivery of Cathay Pacific’s Service-Straight-From-The-Heart; Be a reference point of contact for suppliers and oversee their performance to ensure their services and products meet Cathay Pacific’s required standard; Support the Airport Services Manager by providing training and development to team members through role modelling, monitoring and on-the-job coaching; Evaluate cost implication when making day-to-day operational decisions; Represent the Airport Services Manager in airport-related activities and committees and develop and maintain good rapport with the Airport Authority, Customs and Immigration officials and other agencies; Take a lead role in implementing change and ensuring continuous improvement; Manage and handle irregular operations of varying scale; Take a leadership role in Emergency & Accident preparedness; Together with the other Airport Services Supervisors, take on special projects as assigned by the Airport Services Manager and provide appropriate support to the Management team. Other duties as required. Requirements:  Minimum 5 years of international airline operational/supervisory experience; Demonstrated leadership and team development skills with ability to motivate a diverse multicultural team; Must possess good understanding of corporate commercial and financial objectives; Must possess excellent time management, planning and organization skills; Demonstrated excellent communication and decision-making abilities; Capable of developing action plans for managing irregular operations; Able to remain calm and composed in extremely stressful situations; Able to effectively engage with customers and suppliers in difficult situations; Able to deal effectively with employees at every level of the organization; Able to be creative and innovative for continuous improvement; Able to work rotating shifts, including nights and weekends; Permanent legal right to live and work in Canada. Application Deadline: Any employee who meets the level of experience and qualifications noted above, may apply on or before Monday, October 17 th , 2016. For further information, or to apply, please click here