New Posting - PAL Airlines

Station Supervisor
PAL Airlines - St. John's, NL

If you are a motivated, energetic and challenge driven individual who is eager to succeed then, imagine a career with PAL Airlines . We provide a scheduled airline, cargo and charter service that currently serves 20 destinations in Atlantic Canada. If you are interested in a dynamic career with an organization that values its employees, we want to hear from you! PAL Airlines is currently seeking an Station Supervisor to join our team in St. John’s, NL . Duties and Responsibilities: Provide Supervision and direction to the Customer Service Representatives at the St. John’s station; Plan and adjust work schedules and assign duties to meet customer demands and operational requirements; Establish and maintain high standards of Customer Service and efficient functionality of station; Identify key issues, creatively and strategically overcome internal challenges or obstacles; Ensure sufficient staffing levels for efficient and effective operations; Ensure that all staff members receive proper training on job duties, corporate policies and applicable regulations; Provide coaching and mentoring and conduct probationary and performance evaluations; Monitor departmental performance including OTP and Customer Service levels to ensure company standards are being met/exceeded; Complete analysis on collected customer related data and identify trends; Other related duties as assigned. Qualifications: Minimum of three (3) to five (5) years’ experience as a Customer Service Representative or equivalent time in a Supervisory role; Must have excellent customer service and leadership skills; Proficient in Microsoft Office Suite of Products; Must possess strong organizational, decision making and time management skills; Ability to effectively communicate both verbally and in writing. Human Resources Department PAL Airlines Hangar #1, St. John’s International Airport P.O. Box 29030 St. John’s, NL A1A 5B5 Website: www.palairlines.ca Interested candidates may send their resumes in confidence to the Human Resources Department referencing “Station Supervisor - YYT" PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.