New Posting - Securiguard

Operations Manager for Securiguard YVR Branch
Securiguard 

 - Richmond, BC

An integral member of the Securiguard YVR branch, reporting directly to the Director, Aviation Security, the Operations Manager will provide leadership and assist in the development of strategic goals and objectives based on key performance indicators. Operations Management: Manages, monitors and reports on key performance indicators (including financial performance) for all aspects of Securiguard's service delivery in the region, in keeping with KPI's established for other regional offices.  Implements and documents streamlined processes to increase efficiencies and communication between the frontline, operations and administration in a way that ensures seamless service delivery, both internally and from the customer's perspective.  Ensures that all services delivered meet the required standards of the company's Quality Assurance Audit process.  Works with the operations and administration teams to ensure contractual agreements for both staff (union labour agreements) and customers (rates, service commitments) are executed as promised; makes recommendations for any needed changes, and ensures changes are made in a way that protects the company and maintains the highest quality of service for the customer.  Manages the activities of the YVR Branch on a daily basis, and acts as a resource and conduit of information for addressing operational issues and problem solving; makes the final decision on appropriate course of action.  Ability to operate related equipment including applicable software applications for the accurate and timely manipulation, interpretation and presentation of complex data.  Advanced knowledge of decision support solutions, information management, business processes, technologies and applications  Will be responsible for KPI reporting including balanced scorecard, dashboards and enterprise reporting  Working knowledge of appropriate legislation, provincial/federal and industry best practice standards on security and safety  Demonstrated ability to function effectively in a highly dynamic environment  Demonstrated organizational skills to effectively to prioritize workload and meet deadlines  Acts as an alternate for the Director, Aviation Security in client and stakeholder meetings as directed. People Leadership: Provides leadership, advice and counsel to all security team members to achieve current and long range strategic program objectives.  Working with the Manager Security Screening and Programs assists in recruiting, retaining and developing the YVR branch teams to ensure their individual and collective performance is meeting company and regional goals and objectives.  Performs incident analysis and investigations and provides recommendations for solutions to all stakeholders.  Clarifies the roles and responsibilities for all operations and administration team members, ensures they are aware of what is expected of them, scope of authority, and relationships to others, and that they have the resources to do their work effectively.  Provides strong management and leadership together with excellent communication to influence team members.  Provides ongoing and regular performance feedback to all direct reports, and recognizes their efforts and contributions on a timely basis; works with them to implement development plans to support their professional growth.  Conducts and participates in operations, admin and site leadership team meetings on a regular basis, for the purpose of process reviews, goal setting, an opportunity to address issues and concerns, and promote team work. Special Qualifications and Training: Basic Security Training (BST) Certified  Aviation Security Training (AVSEC) Certified  Non Passenger Screening (NPS) Training, Securiguard  Canadian Airports Security Awareness (CASAP) Training, YVRAA  Security & Customer Service Trained, Securiguard Education Requirements: Education in business, security or related field would be an asset. Supplemented with recent related management experience in a large institutional or campus environment, including supervisory experience managing statistical data and reporting for a large complex multi-site organization, or an equivalent combination of education, training and experience.  Candidates with professional certification in the areas of Project Management, Security and Aviation or leadership an asset.