New Posting - Jazz Aviation

Customer Service Manager
Jazz Aviation LP 

 - Vancouver, BC

Customer Service Manager  Closing Date Feb 12, 2017 Schedule : Full-time Job Type : Permanent  Purpose of Position:  To effectively "drive" the coordinated efforts of both AC and Jazz. Key Responsibilities:  Ensuring a safe operation; Focusing on on-time performance and operational integrity; Ensuring application of and compliance with Jazz published standards and procedures; Assisting with irregular operations and coordinating recovery plans thereby enhancing our Customers' experience. Provide direct customer service and support to Air Canada Customer Service Agents and Station Attendants as required by the operation. Ensure all aspects of the operation comply with the security and safety regulations Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers Transport flight crews to and from Customs as required to facilitate on-time departures. Identify delay reasons and provide details and recommendations to Jazz Operations Managers for reporting purposes. Ensure aircraft readiness (e.g. heated/cooled, lavs/water, ground power units and all associated ground equipment serviceable, refueling, catering, grooming etc.). Coordinate and monitor Air Canada ramp crews and contracted Tow crews, to ensure compliance with Jazz policies and procedures. Liaise with Regional STOC to facilitate on-time departures and minimum passenger inconvenience on arrival. Monitor operational delays daily, investigate and follow-up with corrective actions. Perform daily flight audits. Disseminate change to Air Canada employees. Prepare equipment lists for the purpose of daily audits. Prepare overnight aircraft routine checklist logs ensuring on-time departures at start up. Prepare, investigate and report ramp incidents. Participate at daily or periodic operational review meetings. Backup Airport Operations Manager position as required during periods of absence. Other related duties as assigned. Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.  Qualifications:  5 years work experience, including at least 3 years supervisory and/or management experience. Must be flexible and able to work shifts, including evenings and weekends. Strong communication skills. Proven leadership skills. Computer knowledge required. Previous Airline Customer Service experience is an asset. Bilingualism Required in Montreal base (French and English). Requisition ID : YVR-2017-5200-007131 For further information, or to apply, please click here