New Posting - WestJet

Operations Lead (Casual 7 Month Term) - Whitehorse
WestJet 

 - Whitehorse, YT
Temporary, Casual

Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land. WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you! Posting Close Date: 03/15/2017 (Please note the posting will close at 11:59pm)  Job Title: Operations Lead  Tier 3  Description:  Promote safety by adhering to safety SOPs, pro-actively identifying and eliminating hazards and risks (Mechanics in Motion) Ensure Gate Event Tracker is updated completely and that all delayed flights are accurately coded; document in Daily Shift Notes Tool Investigate all delay code disputes (bags and flights) Assist by allocating additional resources for special service requests Execute on daily/weekly KPIs Action Plans as assigned by the Manager Ensure all duties are assigned, breaks are taken and shifts extended due to irregular operations Consult with Manager, when required, to determine if coverage is needed in the event of an absence Ensure Guest Service Standards and departmental procedures (ASAP Bulletins, Read & Sign, Red Alerts, JetSmarts) are maintained and recognized by delivering recognition and coaching conversations (behavioral, attendance, SPOT, technical, uniforms) regarding all aspects of day-of observed performance Document conversations using Daily Shift Notes tool Lead daily briefings Attend regular briefings with the Manager to maintain open communication and understanding of the operational successes and challenges Conduct a minimum of one airside or airport audit per month Operate as the single point of contact for all guest recovery plan and communicate to all stakeholders Ensure all aircraft movement (LiveTV/APU INOP, gate changes, diversion, cancellations or delays) and servicing is coordinated locally, in consultation with Operation Control Centre Assist Guest Solutions with IROP re-accommodation plans – including baggage movement, guest recovery, hotel/meal vouchers, and advising all local agencies of delays (CATSA, CBSA, GH, etc.) Monitor all arrival/departures of the station to assist in identifying any local guest connection issues up/down line Execute the successful implementation of all IROP activities to ensure safety, efficiency and a positive guest experience Communicate all significant operational challenges to the Manager Identify opportunities for local/individual training to Manager Facilitate a component of agent on-boarding as required Participate in technical webinars and cascade information through daily briefings Complete WCB forms, when required Ensure the AQD/IHRs are completed and all relevant documentation gathered; including completing the Accident/Incident Checklist, when required Provide approval to Ground Handling partner for OT and other adhoc charges associated with an IROP Responsible for understanding the ER plan and executing, when required Identify trends and opportunities regarding flight schedules/labour and provide to direct leader Respond to IT failures (i.e. printers) and facility concerns (i.e. bag belts), when required Provide technical support (SabreSonic, Movement Control, NetTracer, etc.) and guidance as required Participate in Station Team meetings as required Provide input to peak readiness plans Qualifications:  Minimum 1 year airport operations experience Demonstrated ability to deliver feedback and recognition for observed performance Demonstrated ability to successfully lead the team during an irregular operation Demonstrated ability to make operational decisions in time sensitive situations Strong communication skills - both written and oral Proven ability to provide a high level of guest service An understanding of Key Performance Indicator metrics; including how adjusting shifts impacts the station labour budget Proven history of supporting new projects and initiatives Beginner skills in MS Office applications PowerPoint, Word, Excel and Outlook Proven track record in safety awareness Proven track record of following and promoting the Guest Service Standards Ability to work a flexible schedule as operationally required and travel for training Advanced working knowledge with all Airport functions in SabreSonic, NetTracer, Movement Control, General Reference Tool, etc. and execution of Airport Standards and Procedures An understanding of Ground Operations (and Ground Icing) is an asset Bilingual (English and French) is an asset An understanding of the Airport Schedule, labour budget and ability to create daily job maps is an asset Exceptional personal OTP and performance - Positive role model, outwardly demonstrates WestJet values WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America, the Caribbean and Europe. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada. We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. Our ongoing efforts toward evolving total diversity will continue to be the way we do business every day. As owners, we believe in celebrating everyone’s unique skills, perspectives and experiences. WestJet is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.