New Posting - Airport Terminal Services

Passenger Service Manager
Airport Terminal Services  

 - Calgary, AB

SUMMARY: Overseeing passenger services station operations including but not limited to ticket counter and gate, primary customer service and liaison, and identification of new business opportunities. ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned. · Understand contract requirements and customer expectations. · Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements. · While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules. · Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards. · Know company policies and interpret manuals in order to relate the interpretations to subordinates. · Monitor and/or conduct required training of personnel. · Provide employee counseling and discipline as needed. · Be responsible for the security of company funds, supplies and equipment. · Be responsible for insuring compliance with established company safety policies and procedures. · Maintain working relationship with customers and provide prompt response to service requests. · Actively search for and report to station management future business opportunities. Requirements Exigences MINIMUM REQUIREMENTS: · Must be at least 18 years of age. · Must possess a valid driver’s license and provide a clean driver’s abstract. Varies by Airport. · Must possess at least a High School Diploma, GED, or equivalent work experience. · Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history. PHYSICAL REQUIREMENTS: · Must be able to lift up to 32kg. · Must be able to stand, lift, bend, push and pull for extended periods of time. · Must be willing to work in elevated noise levels within the airport environment. BACKGROUND QUALIFICATIONS: · Three years' progressive management experience including customer service. · Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations. · Computer skills required. LOCATION/SPECIFIC WORKING HOURS: · · Specific shifts to be determined · Must be able to work extended hours on short notice during non-routine operations. · Some travel required · Must be flexible to work various shifts, weekends, or irregular shifts ATS IS AN EQUAL OPPORTUNITY EMPLOYER For further information, or to apply, please click here