New Posting - Vancouver Airport Authority

Operations Analyst, Baggage - Baggage Operations Department
Vancouver Airport Authority  

 - Vancouver, BC

YVR is made up of a team of diverse people who are working collaboratively to reach our goal of 25 million passengers by 2020! Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. We’re a BC Top Employer for 11 years standing, with high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness! And we’re looking for someone to join our team. We have a permanent, full-time opportunity for an Operations Analyst, Baggage . Reporting to the Manager, Baggage Operations, the successful candidate will provide program oversight for complex processes and technology associated with delivering the baggage product (i.e., inbound, transfer and outbound checked baggage) at YVR. Key responsibilities include:  Understanding the Baggage Operations Plan and business requirements in order to identify, analyze and document baggage data for reporting and functional planning Aligning with the Baggage Master Plan and Service Delivery model, as well as, understanding industry regulations and best practices to determine if efficiencies can be implemented at YVR For design and implementation of future projects, providing subject matter expertise to ensure all critical operational functional requirements and baggage processes are accounted for, documented and evaluated Coordinating and facilitating multiple components of baggage assets working with Operations, Ground Handlers, Airlines, Maintenance, Engineering, IT and other stakeholders Key qualifications include:  Bachelor’s degree in Information Technology, Science, Engineering or a related field, supplemented by at least five years’ recent, related experience working in an operational/process environment; or an equivalent combination of training and experience Demonstrated experience leading, directing and coordinating the activities of others in the provision of services in a safety critical, time sensitive work environment; this includes having strong conflict resolution and customer service delivery skills Strong oral, written and interpersonal skills with proven experience in report writing, documentation, meeting facilitation and delivering presentations Exemplary safety mindedness Well-developed analytical and critical thinking skills to assess and review multiple process flows Ability to understand business processes and document process flows with standard software tools Proficiency in MS Office products Good understanding of electrical/mechanical systems Possess a valid BC Class 5 driver’s license This position is open to both Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Vancouver Airport Authority welcomes applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We are happy to provide reasonable accommodations throughout the selection process and while working at YVR. If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or careers@yvr.ca. We welcome the opportunity to discuss accommodation of your disability and ensure fairness in our hiring process.