New Posting - Pacific Coastal Airlines

Pacific Coastal Airlines is headquartered at the South Terminal of the Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia. We have an exciting opportunity for a Director, Airports to join our dynamic and rewarding team!

Reporting to the Vice President, Operations the Director, Airports is a senior-level department leader responsible for overseeing the operations and functions of the ground operations departments. This includes strategic leadership and operational control of a diverse group of 150+ employees including: Base Managers/Supervisors, Operations Managers, Customer Service/Call Centre Agents, Ramp Attendants, Cargo Agents, Ground Support Equipment (GSE) mechanics, Aircraft Fuelers and contracted Ground Handlers.

Performance in this role will be measured against the achievement of annual departmental goals and objectives based on the following key deliverables:

• Safety Management
• Operational Reliability
• Systems Innovation
• Resource Management
• Cost Control
• Service Excellence

The ideal candidate has five or more years of mid- to senior-level management experience in a Customer Service or Airport Operations leadership position within the aviation industry. Excellent leadership, management, and communication skills are required for success in this role. We are seeking a highly professional and driven individual who will lead the department to operational excellence through continuous improvement as well as the evaluation and implementation of new procedures, processes and technology. 

PRIMARY RESPONSIBILITIES:

• Maintain operational control over all Pacific Coastal Airlines' airports and Call Centre operations, including ensuring that all services are delivered in a safe manner as mandated by Transport Canada Regulations and according to prescribed company standards set out in the Company's Operations Manual, Ground Services Manual, Customer Service Manual, Safety Management System, and Occupational Health and Safety Manual.
• Provide strategic leadership, training oversight and performance management of all Airports and Call Centre team members in support of corporate values and annual objectives.
• Ensure all customer handling is conducted in a structured, organized, efficient, and economical fashion, without sacrificing public safety, or the quality service standards prescribed by the company.
• Establish and uphold safety and operational standards and to ensure that all practices meet or exceed regulatory requirements.
• Foster and maintain a departmental culture that is respectful, supportive and engaging consistent with the Company's Vision and Values;
• Challenge the department's capacity by establishing and achieving annual goals and objectives.
• Develop and achieve or exceed key departmental performance targets, metrics and operating budgets on an annual basis.
• Employ industry best practices in order to maximize efficiency and to uphold and advance the Company's competitive position with respect to Customer Service delivery, innovation and ground handling practices.

QUALIFICATIONS:

Education & Experience

• Post-secondary education in business, marketing or related field.
• A minimum 5 years of related supervisory and management experience within the aviation industry, preferably in a Customer Service or Airport Operations leadership role.

Skills, Knowledge & Abilities

• Knowledge of applicable regulations and legislation such as CARs, Canada Labour Code, etc. as well as how regulatory bodies operate and interrelate
• Proven supervisory skills
• Excellent organizational, time management and multi-tasking skills
• Planning, forecasting, goal setting, budgeting and financial analysis skills
• Ability to support, coach, mentor, develop, and inspire others
• Intermediate technical skills in Microsoft Office

WHY PACIFIC COASTAL AIRLINES?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

Health Benefits: We offer a standard benefits package consisting of health, dental, vision, travel medical, BC MSP, life insurance, AD&D, short-term disability, long-term disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their families, and their buddies. Also available to employees and their eligible family members is standby travel on many other airlines across the world. Additionally, employees are eligible for corporate discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, employee appreciation events throughout the year, and an online learning and development program.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

For further information, or to apply, please click here