Récapitulatif du poste
Be Part of the Journey!
The Manager Ground Operations Safety and Quality is responsible for the quality of the service and analysis of the safety of airport operations events.
Responsibilities
- Ensure ground operations are performed safely with respect to all policies and procedures;
- Reviews and analyzes ground operations safety and security incidents with the appropriate Regional Directors. Identifies root cause and determines the necessary corrective and preventative measures. Ensures implementation of corrective measures;
- Ensures safety and security incidents and their corrective measures are communicated to Senior Management and the Safety, Quality and Security department;
- Assists with the distribution of policies and procedures using the Air Transat Ground Services Extranet;
- Responsible for producing Ground performance reviews and for publishing KPIs reports;
- Jointly manages compliance and implementation of IOSA GRH section;
- Monitor and participate to the Ground Audit Program. Ensure its compliance and collaborate with the Corporate Quality Assurance team. Conducts station ground audits as required;
- Responsible to conduct Ground services risk assessment to support the operation, including station start-ups and ACMI contracts;
- Coordinator of Dangerous Goods Ground program;
- Responsible for Air Transat’s ULD control;
- Represents Air Transat at industry groups and associations as required (IATA ASG).
Requirements
- At least 5 years experience related to airport activities;
- Background in safety and quality, auditing and SMS activities;
- Thorough knowledge of all facets of de-icing, weight and balance, ramp operations and baggage handling;
- Demonstrated ability to lead process improvement initiatives and teams;
- Strong computer skills in Word, Excel, PowerPoint, Weight and Balance systems, ; knowledge of baggage scanning and sortation systems, DCS, an asset
- Customer service orientation is essential;
- Strong communications skills, both written and verbal in English (essential); good working knowledge of French a strong asset.
Transat would like to thank all candidates who have shown an interest by applying on a position. However after a thorough profile review, only the retained candidates will be contacted.
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