New Posting - Sunwing Airlines

Baggage Coordinator
Sunwing Airlines  

 - Toronto, ON

OVERALL OBJECTIVES: The Central Baggage Coordinator will provide support to Sunwing Airlines Airport network related to Lost and Found activities. This role will be responsible for secondary baggage tracing as well as assisting passengers through the claim process. The Central Baggage Coordinator will report to the Baggage Service Manager and work out of Toronto. RESPONSIBILITIES:  Central Baggage tracing & YYZ station tracing – all duties entailed therein. Physical work required Able to lift up to 32kg (70bls) Respond to all phone calls and emails related to the position Maintain baggage database/tracing system World Tracer up-to-date Keep passengers & stations updated on status of their file/claim Maintain up to date records of all baggage issues Update statistics & reports as required Research and responds to customer service complaints Other duties as required QUALIFICATIONS:  Minimum 2 years airport experience, preferably supervisory or similar aviation experience High school graduation diploma or equivalent Strong competency in the English language, both oral and written Second language French or Spanish is considered an asset Ability to obtain an Airport Restricted Area Pass issued by Transport Canada Mature, courteous and professional manner World Tracer qualified an asset Ability to resolve problems Strong organizational skills Strong customer service skills ENVIRONMENT AND SCOPE:  Ability to work shifts hours Ability to work holiday, weekend and overnight shifts Able to work individually but still be part of a team Fast paced, deadline oriented work environment If you are interested in applying for this position please submit your application by August 8, 2017. We thank all that apply however only those who meet the qualifications will be contacted. At Sunwing our employees are the difference. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Sunwing may provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. For further information, or to apply, please click here