New Posting - Edmonton International Airport Authority

Customer Service Representative

• Edmonton, AB, Canada
• Full-time

Job Description:  provide information and assistance in both official languages of Canada to Edmonton International Airport patrons visiting the Information Booth. With a focus on excellent customer service, the Customer Service Representatives also promote airport services, facilities, and area tourism to inquiring customers.

In addition, as active participators on a multi-tasking team, they are responsible to coordinate some customer service programs and perform other duties as required.

• Provide exceptional customer service over the phone or in person to all inquires and answering questions regarding airport facilities, Edmonton events and information in a timely manner. 
• Liaise with other business units in order to direct corporate or tenant phone calls accordingly.  
• Assist passengers with their lost and found issues by interpreting their requests and documenting them as needed.  
• Liaise with the Northern Lights Volunteers by keeping them updated on the operations and changes to the facility. 
• Provide support for tracking of different projects' data by updating spreadsheets from information received through various resources.

Qualification

• Grade 12 diploma is preferred; equivalencies may be considered
• Fluent in speaking both French and English is required; interview will be conducted partially in French and language abilities may be confirmed through testing  
• Excellent customer service skills and demonstrated effective verbal and written communication skills are required. 
• Candidate will have proficient computer skills including working knowledge of Microsoft Office 2007 and general knowledge of computerized office equipment.
• The ideal candidate will have a history of being able to handle stressful situations in a calm, efficient manner.
• Familiarity with Edmonton and surrounding districts will be considered an asset.
• Flexibility in working hours and job duties is required; must be willing to work a varying shift schedule including evenings and weekends.

Edmonton International Airport is a self-funded, not-for-profit corporation whose mandate is to drive economic prosperity for the Edmonton Region. EIA is Canada’s fastest-growing major airport over the past 10 years, the fifth-busiest airport by passenger traffic and the largest major Canadian airport by land area. EIA offers non-stop connections to more than 60 destinations across Canada, the US, Mexico, the Caribbean and Europe. At EIA you become part of a tightly knit team, working in a supportive environment, dedicated to fulfilling our vision of more flights to more places.

For further information, or to apply, please click here