New Posting - Strategic Aviation Services

Operations Manager
EDGE Jobs North - Yellowknife, NT

Strategic Aviation Services is Canada's largest ground handling company servicing 22 bases across the country. Our airline partners include Air Canada, WestJet, Delta, United, Porter, Sunwing, Air Transat and more. The Operations Manager is responsible for executing the strategic and operational plan for his/her airport base through strong leadership. The position will focus on safety, developing our people, delivering a consistent experience while aggressively managing costs within their control. Key Responsibilities: Oversee the safety of our people, equipment, and aircraft and to ensure the airline customers needs are continuously met to the highest standard. Have a complete understanding of all contract terms, charges etc. and ensure we are maximizing our revenue for each carrier handled. Provide input and insight to the head office team on process changes and/or innovations you feel will improve our operational performance, profitability and our people. Plan, oversee and monitor the key performance objectives for the station. Understand and fit with SA values. General Duties: The Managers daily responsibilities involve supervision, scheduling and training of our people; ensuring they are adhering to Standard Operating Procedures with regard to Service Level Agreements and Health and Safety requirements. The Manager must also seek to understand each customers needs and strive to exceed their expectations on a daily basis. Supervision, Staffing and Safety: Establish and communicate station goals and results to our people; maintain an ongoing open relationship with frontline people through direct contact and interaction. Understand Strategic Aviation's manpower methodology, planning, sked plan and systems. Work with Regional Manager and HR Manager to determine that staffing levels and operational requirements are concurrent, paying particular attention to seasonal needs while keeping unproductive labour costs and overtime to a minimum. Assist in interviewing and recommending the selection of employees based on job requirements with HR Manager; complete and submit all required documentation in a timely manner. Coordinate all training requirements/re-certifications to ensure audit compliance with Training Manager. Qualifications: 5 years airline operational experience preferred, but, not a requirement Minimum 2 years business leadership experience. Proven track record in: Managing an operational budget; Leading a team to deliver superior customer service to a variety of customers; Developing effective leadership teams; Effecting change through influence; lead by example Proficient in PC based applications; Microsoft Outlook, Word, Excel and Access Knowledge of company SOPs, policies and Safety Management Program Demonstrated knowledge of safety in the workplace; including safety requirements and reporting methods as per Provincial and Federal Labour Standards Solid salary, eligible for bonus, and benefits to commence immediately. Relocation costs will be considered if you are located out of the area. Company Info Established in 2006, Strategic Aviation Holdings Ltd. is a multi-functional aviation services company offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met – on time, every time. For further information, or to apply, please click here