New Posting - Pacific Coastal

Lead Ramp Agent (YWL)
Pacific Coastal Airlines  

 - Williams Lake, BC

Pacific Coastal Airlines is currently looking for a permanent full-time Lead Ramp Agent. This position is based out of the Williams Lake Airport (YWL). Pacific Coastal Lead Ramp Attendants are the ambassadors of our company who are responsible to provide outstanding service to our customers and to embody the Pacific Coastal Airlines motto of "People Friendly, People First". You will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers. This position is responsible for ensuring operational efficiency while leading, developing and coordinating personnel. The successful candidate will be able to balance multiple time sensitive priorities while working in a multi-faceted and fast paced environment that requires networking with various levels of personnel, customers, vendors and regulatory bodies. The Lead Ramp Attendants is responsible for all activities associated with baggage services and ramp operations. This includes but is not limited to internal and external customer satisfaction, training, planning, report analysis, marshaling of aircrafts and all related functions. The Lead Ramp Attendants will ensure the delivery of consistent and exceptional customer service in accordance with safety, Transport Canada Regulations, Standard Operating Procedures and Pacific Coastal Airlines policies, while ensuring a professional and safe work environment for all customers and personnel. The successful candidate will also exemplify the uniform and grooming standards with confident deportment and respect to our company image and branding. Job Responsibilities: Prepare a schedule for ramp personnel Ensure that a ground equipment is in good condition Marshall , deice and fuel the aircraft Unload passenger luggage, cargo, containers/pallets, etc. Provide special handling of luggage/cargo as required/directed Drive and/or operate ground support equipment (e.g. golf carts, baggage carts, mobility aids, ground power unit) Assist customers and crew during boarding/offloading the aircraft Report all equipment malfunctions to appropriate supervisor/manager Maintain the highest standards of safety and security at all times Other duties as assigned Qualifications and Competencies: Valid class 5 driver's license Strong communication and teamwork skills Capable of lifting up to 50 pounds Ability to work outdoors during inclement weather conditions Flexible to work weekends, evenings, holidays and/or irregular shifts Why Pacific Coastal Airlines? Company Culture : We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Benefits : We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, BC MSP (if applicable), life insurance, AD&D, short-term disability, long-term disability, an employee and family assistance program, paid sick days, and paid personal emergency days. We also offer a company match Group RRSP for retirement planning. Travel Benefits : We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, employee appreciation events throughout the year, and an online learning and development program. Interested applicants please email your resume to shirley@pacificcoastal.com Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.