New Posting - SunWing Airlines

Airport Services Network Supervisor
Sunwing Airlines  

 - Toronto, ON

The Airport Services Network Supervisor is responsible for the effective day to day operations and activities of Sunwing Airlines in their respective regional airports, while maintaining operational efficiency and standards. RESPONSIBILITIES: Monitor Safety, On Time Performance, and Quality Standards for suppliers of Ground Handling and Representation services in airports (Suppliers) Ensure services are provided in accordance with contractual agreements Provide operational and administrative support to Suppliers Analyse station reports to ensure accuracy and address operational challenges Conduct scheduled/non-scheduled audits and all follow up, to support the audit program Create and maintain detailed reports pertaining to KPIs and SLAs Conduct vendor performance reviews to assess how the supplier is performing against KPIs/SLAs Track delays and facilitate the delay handling process Investigate SMS incidents and provide appropriate follow up Review billing and follow up with discrepancies as per contractual agreements Establish operational and administrative set up of new stations Mark trends and contribute ideas for efficiency planning Collaborate with and support other departments with corporate policy Coaching of ground handling personnel and assist with training as requested Various administrative duties and projects as assigned Ensure Regulatory compliance Keep detailed statistics on Revenue Ensure Quality Control is in place and detailed records kept QUALIFICATIONS: Post Secondary Education in Aviation Management or equivalent Aviation experience Minimum of three years Airport Operations experience considered an asset Strong verbal and written proficiency Strong leadership qualities, capable of providing instructions, and delegating work Ability to handle tight deadlines, multi-task and can balance conflicting priorities Proficiency in Microsoft Office suite of products Organized and accurate, with an attention to detail Second language will be considered an asset (Spanish or French) ENVIRONMENT AND SCOPE: Ability to travel for business on short notice, domestically and internationally Requires flexibility to work off-business hours, including holidays Required to hold company phone and be available on-call during off hours and weekends Willing to work in a fast paced, detail oriented environment Must be able to obtain and maintain a Transportation Security Clearance If you are interested in applying for this position please submit your application by January 1, 2017. We thank all that apply however only those who meet the qualifications will be contacted. At Sunwing our employees are the difference. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Sunwing may provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. For further information, or to apply, please click here