Manager - Baggage Services
WestJet -
Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land.
WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you!
The TAC Baggage Manager is responsible for ensuring our people are supported in safely meeting our baggage related operational goals and delivering a remarkable guest/employee experience. They are a mentor and a role model that lives and supports the WestJet culture and values at all times.
Description:
- Daily management of the Bag-room Operation, BDS performance and Airside Baggage Ratio with a focus on continuous improvement.
- Facilitate meetings with the Tools team, Bag-room Crew Chiefs and Connection Runners Crew Chiefs.
- Participation in projects related to operational improvements as requested with a focus on change management.
- Provide strong and effective leadership for the team to maximize safety and service at the lowest reasonable cost.
- Ensure regular briefings occur with your operations team, outlining the challenges and opportunities and participate when possible.
- Ensure Operational Changes/Advisories are communicated to agents in a timely manner.
- Daily Documentation of the operation as required.
- Complete Incident/Accident investigations and AQD reports in accordance with WestJet and Airports procedures with support from the TAC Support Managers and the Daily Shift Managers.
- Complete Quarterly and Annual Reviews on TAC Crew Chief group including feedback and mentoring opportunities.
- Oversee the movement of all WestJet’s Guests Baggage in the operation. Ensuring Baggage is being handled with CARE and being transported safely and in a timely manner.
- Daily Management of the Tools Admin Team; supporting their daily operations, shipping and receiving, approval of purchases for ATW and BTW operations. Meeting monthly with the team for open discussions on Team and Operational support. Quarterly Chats followed up with Annual Reviews with this team.
- Working with Bagroom, CNX Runners and Tools teams to provide operational support of GSE and equipment to help predict future needs of the operations. Providing information to the TAC Operations Manager for future budget planning of the TAC Operations.
- Communicate process failures/flaws and facility related issues to the TAC Operations Manager & Ramp Manager, working to facilitate effective solutions.
- Demonstrate servant leadership through effective and ongoing communication, support and problem solving, with a focus on employee engagement
- Advance planning and communication for the following shift/day with the Workforce Coordinators as needed.
- Enforce uniform guidelines.
- Ensure regulatory L&D Courses are completed.
Relationships:
- Constant communication with TAC Agents, Daily Shift Managers, Daily Duty Coordinators, Crew Chiefs, and any other members of the YYC station support team regarding operations to ensure best practices are in place and executed daily.
- Continual feedback loop with Bag-room Crew Chiefs and Connection Running Crew Chiefs by providing coaching and leadership/mentorship.
- Ongoing communication with the Duty Managers, Daily Shift Managers, TAC Operations Manager, Baggage Services Manager and Ramp Managers for process issues, ideas and scheduling concerns.
- Maintain a strong relationship with external teams including members of the Calgary Airport Authority and other external companies and agencies.
Qualifications:
- 3 years airline operations experience required.
- 2 years leadership experience required.
- Knowledge of the YYC Baggage Management System.
- Ground operations experience required
- Excellent personal on time performance
- Outstanding people skills
- Proven track record in leading by example
- Proven history of effecting change through influence
- Excellent ability to multitask & handle changing priorities under extreme pressure
- Proficient in PC based applications, Word, Excel and Outlook
WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America, the Caribbean and Europe. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.
We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. Our ongoing efforts toward evolving total diversity will continue to be the way we do business every day. As owners, we believe in celebrating everyone’s unique skills, perspectives and experiences. WestJet is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.
If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth.
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.
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