Tuesday, April 24, 2018

New Posting - Canadian North

Operations Manager - TemporaryCanadian North - Yellowknife, NT
Full-time, Temporary
*** PLEASE NOTE THIS IS A TEMPORARY POSITION THAT WILL COMMENCE IN APRIL 2018 AND END IN MARCH 2019 ***
Responsibilities:
  • Actively participate in the Company’s Safety Management System (SMS) program and demonstrate knowledge of employee responsibilities regarding safety
  • Maintain excellent knowledge of Canadian North’s SMS and investigate applicable incident reports as assigned within the established timeframes
  • In conjunction and cooperation with the other Operations Manager, Yellowknife, provide leadership and direction to the local Airport, Ramp and Cargo operations, ensuring a focus is on the highest levels of customer service and on-time performance
  • Work a set schedule that between the two Operations Manager positions provides 7 day a week oversight at the Airport, Ramp and Cargo operations as required.
  • Implement and monitor Airports, Ramp and Cargo service standards and procedures
  • Monitor initiatives designed to ensure all agents are capable ambassadors of Canadian North Inc.
  • Ensure all agents have the knowledge, attitude, and excellent customer service skills necessary for success, while challenging them to continuously improve on service delivery
  • Ensure all agents are fully briefed and compliant with Transport Canada Regulations and all related training
  • Continuously monitor operations at the base and Community Air Service and follow-up with agents, contractors, airport authority and other third party agencies as required
  • Ensure a clean, safe, unobstructed work area is maintained and continuously practice proper safety protocols
  • Plan and maintain staffing levels, ensuring operational efficiency and cost control
  • Management of staffing requirements including scheduling, compliance, training and support
  • Liaising with the Manager, Cargo Planning on a regular basis to meet and maintain shipment standards
  • Promote good customer and supplier relations, as well as positive public relations within the business and airport communities
  • Ensure all administrative functions, including (but not limited to) HR paperwork, payroll, invoicing, expenses, accruals, and bank deposits, are completed within the established timeframes
  • Assist the Director, Airport & Cargo Operations - West, with the preparation and execution of the departmental budget as it pertains to operations at the Yellowknife base
  • Understand and effectively manage the Unifor collective agreement
  • Assist with Charter operations as required
  • Assist with responses to customer comments in a timely and appropriate manner
  • Other duties as required.
Qualifications:
  • Minimum two years of operational experience in an airport and/or cargo environment
  • Previous experience in a supervisor or managerial role is required
  • Strong ability to determine performance goals and ability to hold others accountable
  • Demonstrate high degree of emotional maturity and ability to operate under stressful situations
  • Ability to work flexible hours
For further information, or to apply, please click here

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