New Posting - Canadian North

Operations Manager - TemporaryCanadian North - Yellowknife, NT

Full-time, Temporary

*** PLEASE NOTE THIS IS A TEMPORARY POSITION THAT WILL COMMENCE IN APRIL 2018 AND END IN MARCH 2019 *** Responsibilities: Actively participate in the Company’s Safety Management System (SMS) program and demonstrate knowledge of employee responsibilities regarding safety Maintain excellent knowledge of Canadian North’s SMS and investigate applicable incident reports as assigned within the established timeframes In conjunction and cooperation with the other Operations Manager, Yellowknife, provide leadership and direction to the local Airport, Ramp and Cargo operations, ensuring a focus is on the highest levels of customer service and on-time performance Work a set schedule that between the two Operations Manager positions provides 7 day a week oversight at the Airport, Ramp and Cargo operations as required. Implement and monitor Airports, Ramp and Cargo service standards and procedures Monitor initiatives designed to ensure all agents are capable ambassadors of Canadian North Inc. Ensure all agents have the knowledge, attitude, and excellent customer service skills necessary for success, while challenging them to continuously improve on service delivery Ensure all agents are fully briefed and compliant with Transport Canada Regulations and all related training Continuously monitor operations at the base and Community Air Service and follow-up with agents, contractors, airport authority and other third party agencies as required Ensure a clean, safe, unobstructed work area is maintained and continuously practice proper safety protocols Plan and maintain staffing levels, ensuring operational efficiency and cost control Management of staffing requirements including scheduling, compliance, training and support Liaising with the Manager, Cargo Planning on a regular basis to meet and maintain shipment standards Promote good customer and supplier relations, as well as positive public relations within the business and airport communities Ensure all administrative functions, including (but not limited to) HR paperwork, payroll, invoicing, expenses, accruals, and bank deposits, are completed within the established timeframes Assist the Director, Airport & Cargo Operations - West, with the preparation and execution of the departmental budget as it pertains to operations at the Yellowknife base Understand and effectively manage the Unifor collective agreement Assist with Charter operations as required Assist with responses to customer comments in a timely and appropriate manner Other duties as required. Qualifications: Minimum two years of operational experience in an airport and/or cargo environment Previous experience in a supervisor or managerial role is required Strong ability to determine performance goals and ability to hold others accountable Demonstrate high degree of emotional maturity and ability to operate under stressful situations Ability to work flexible hours For further information, or to apply, please click here