We have held the contract for Customer Care at the Vancouver International Airport (YVR) since
Spring 2005
Voted #1 Best Airport Staff in Canada Skytrax Awards
We provide Customer Care 24 hours per day, 7 days per week, we currently have over 260 Ambassadors with 150 on shift daily
We offer flexible scheduling and currently have full time & part time positions available supporting a 24/7 airport operation
Multi-cultural, fast-paced environment
Hands-on involvement and exposure to the aviation industry
Internal growth opportunities
We provide all Ambassadors with initial, classroom, on-floor and annual recurrent training
Comprehensive benefits package for full-time employees with more than three months service
Parking and Transit discounts are available for qualifying team members
POSITION CUSTOMER SERVICE AMBASSADOR
The Customer Service Ambassador will provide customer care support to all arriving and departing YVR customers and processes. The position is to assist with the smooth operation of YVR facilities and ensure all questions and concerns are answered accurately and efficiently.
A Customer Service Ambassador must develop sound knowledge about the airport and city surroundings to provide passengers an acute level of assistance through their travel.
We provide service in many areas of the Vancouver International Airport including, but not limited to:
Lost and Found
Customer Care Counters
U.S. Departures
International Arrivals Hall
FasTrack
Summer Cruise Ship Operational Support
Seasonal Bus to Plane Operations
DESCRIPTION RESPONSIBILITIES & DUTIES
Direct passengers as required and handle general passenger inquiries, provide direction and assistance to a diverse passenger group by assisting and facilitating passenger flow in the terminal buildings, along the curb, and in the parking facilities.
Report any safety, security, or environmental issues to the Operations Centre
Anticipate changes in processes and in passenger volumes and work accordingly
Proactively seek out passengers requiring additional customer service care and attention
Offer high levels of consistent, personalized, sincere and engaging service
REQUIREMENTS SKILLS & ABILITIES
Minimum of 1 year in customer service
Previous experience in the Service industry an asset
High school diploma
Ability to obtain Restricted Area Identification Card (RAIC) through Transport Canada
Completion of First Aid Emergency training during first month of employment
Strong interpersonal and communication skills
Ability to demonstrate professionalism, diplomacy and effective reasoning skills
Ability to work within a team as well as individually
Available for evenings, weekends and holidays
CONTACT PERSON DENA GHOTBI
Applicants interested in the Customer Service Ambassador role should send their resume and cover letter to Dena Ghotbi, Human Resources Coordinator:
email: dghotbi@carillion.ca
Telephone: 604-214-9694
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