New Posting - Transwest Air

Reservations Agent - Transwest Air   
- Saskatoon, SK

Reservations Agent Full-Time Saskatoon SK Transwest Air is currently looking for Reservation Agents to join its energetic and growing team in Saskatoon SK. Responsibilities: Responsible for answering telephone calls and making passenger bookings in a timely and effective manner. Rearrange, cancel, add and cap flights as well as move passengers within computer system and notify the appropriate company personnel and passengers. Manage and respond to emails in a timely and professional manner. Ensure date entry in Skyline software program is accurate. Data verification of medical warrants within Skyline program and in accordance with Health Canada. Perform various office cleaning duties, such as keeping your work station clean and organized, taking out recycling, etc. Process purchase orders, bookings and incoming faxes Print load forecast sheets for pilots as needed. Check phone messages and provide a call back to customers. Resolve customer complaints in a professional manner. Ability to identify and solve problems and find the most effective and efficient way to solve any issues regarding passengers or flights. Process pass requests for employee's and issue Company ID Cards Processing and filing of various paperwork Daily cash reports. Support Reservations Manager and other Managers with various duties. Effective communication with peers and department Director and liaise between other company departments. Skill Requirements: Highly developed internal and external customer service skills complimented with telephone etiquette Must be willing to learn and comprehend numerous company manuals Ability to assess critical incidents and develop effective contingency plans Excellent organizational and time management skills Good analytical and decision making skills Computer proficiency Excellent oral and written communication skills Flexibility to work shift work Previous knowledge of aviation will be considered an asset Previous knowledge or experience with Skyline is an asset Qualified candidates are encouraged to apply online. Only applicants selected for additional screening will be contacted.  For further information, or to apply, please click here