New Posting - WestJet

Operations Support Manager - YYZ:  WestJet  

Salary Band: Band 5 $52,624 - $71,198 Posting Open Date: 07/10/2018 Posting Close Date: 07/20/2018 (Please note the posting will close at 11:59pm) Overview of the Operations Support Manager (OSM) role: Reporting to the Duty Manager, the Manager –Operations Support represents WestJet interests to the GTAA. The OSM works collaboratively with the Operations Team and the GTAA Operations Team to improve overall station performance relative to Safe, on time performance (OTP) and a positive guest experience. Direct Accountabilities of the role: Protect WestJet Interests with the GTAA Improve station performance Improve Guest Satisfaction Promote collaborative working relationship with GTAA Daily Responsibilities Include: WS Leader representative in the IOCC Monitor all aspects of GTAA operations directly related to WS operational performance (CDF throughput,/D-TMI/A-TIMI, Facility issues (baggage systems, CATSA screening systems, IT, PBBs etc) and communicate any challenges to the WS Operational Team Develop and maintain a consistent approach for aspects and activities needed to improve overall station performance Anticipate, identify, and resolve issues mitigating negative station performance/Guest experience with a results-oriented approach Identify strategic opportunities within the Airport community & facility that will enhance service and improve operational performance Support the WS AOC Team in ensuring optimized gating strategy Support day-of operational leadership teams by providing proactive and consistent communication Manage escalated concerns between WS operational teams & GTAA Create and disseminate operational alerts as required Participate in all applicable stakeholder briefings/conference calls WS Representative for all ECCs, EOCs, TRAs, etc. Qualifications: Minimum 5 years operational airport operations required Minimum 2 years airport operational leadership or equivalent required Outstanding communication and people skills Proven history of effecting change through influence Process Management skills with the ability to prioritize quickly and efficiently Demonstrated ability to multi-task and handle changing priorities under extreme pressure Proven track record in leading business operations Proficiency in Microsoft applications, SABRE, Flite Trac We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. Our ongoing efforts toward evolving total diversity will continue to be the way we do business every day. As owners, we believe in celebrating everyone’s unique skills, perspectives and experiences. WestJet is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.