New Posting - Air Sprint

Duty Manager - Operations Control Centre:  AirSprint nc. - Calgary, AB

THE COMPANY: AirSprint A passion for aviation and for providing exceptional service formed the foundation of AirSprint’s introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to the personal and professional lives of successful Canadians. We do this with the values of "_Safety, Service, People, Integrity, Humility, Community_". AirSprint’s Mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry leading safety standards, exceptional turnkey service and increased flexibility, all at a fraction of the cost, and personalized for their individual needs. SCOPE AND RESPONSIBILITIES The Duty Manager (DM) works within the Integrated Operations Control Centre (IOCC) team. The DM is directly managed by the Operations Control Manager (OCM). During a shift assignment, the DM operationally collaborates with Owner Services (OS), the Duty Pilot (DP), and the Duty Engineer (DE) who is on shift. The primary focus of the DM is to ensure operational quality and operational control of the start-to-end process of a flight; from demand generation handover from the Owner Services Assistants (OSAs) to flight assembly by the Flight Coordinators (FCs) to flightline support by the Flight Support (FS). Equally important, the DM must maintain timely, positional oversight of the active aircraft via the published flight following procedures and alerting. The secondary focus of the DM is to ‘shift manage the floor’ by knowing all roles, ensuring team harmony, coaching, identifying and assisting personnel in need of help. At no time do these responsibilities override the authority of the Pilot-in-Command (PIC), or the Transport Canada approved Operations Manager (OM). KEY CRITERIA* Given that this role is integral to flight safety and operational performance, it is essential that the employee is disciplined, compliant, and detailed in their work. However, they must be able to maintain a ‘big picture concept’ and handle multiple tasks in a high-pressure, dynamic environment. To accomplish this, they must know how to conduct timely delegation with timely & accurate follow-up amongst the team. To maintain team harmony, these criteria must be delivered in a friendly and respectful manner. EDUCATION High school graduation, or equivalent Successful completion of Transport Canada written examinations for Commercial Pilot Aeroplanes (CPAER) and Instrument Rating (INRAT), or the Flight Dispatcher Generic Written Examinations (FDOPS & FDMET) Demonstrated and validated industry experience which meets critical competencies below, may be substituted for the educational requirement Operational Team Leadership certificated training required, yet may be done as assignment for condition of hiring CRITICAL COMPETENCIES English Language Proficiency, oral & written, 4+ for physical position & 3+ for virtual position required French Language Proficiency, oral & written, 2+ an asset yet not required Spanish Language Proficiency, oral & written, 2+ an asset yet not required Mastery in flight coordination & aviation logistics Mastery with flight planning techniques, tools, and software, inclusive of understanding weather, NOTAMs, aircraft performance, and weight & balance implications Mastery in Transport Canada (TC) regulations & standards for CARs 601, 602, 604, 605, 604, & 704 Skilled in how to find, read, interpret, and apply foreign regulations, standards, and procedures for international areas flown by AirSprint Skilled in AirSprint’s codes, values, standards, and procedures, within the functions of Flight Operations Skilled in AirSprint’s operating certificates and specifications, as they pertain to flight planning Skilled in MS Windows and MS Office Knowledgeable in data report generation for flight operations Must be able to perform FS and FC job descriptions Successful background check for safety sensitive position Harmony of individual’s Predictive Index (PI) with role’s PI EXPERIENCE Minimum two (2) years relevant experience in a 704 or 705 operation with educational requirement, or a verified three (3) years without educational requirement Demonstrated experience in flight planning and flight scheduling software Demonstrated experience with MS Windows & MS Office required, may be via schooling or personal use PERSONAL / PROFESSIONAL ATTRIBUTES Proactive Inquisitive Detailed Organized Calculating / Analytical Communicative Trustworthy Collaborative Leading Time management within a dynamic, high pressure environment Must have ability to work flexible schedule that includes evenings, weekends, holidays and on-call Job Types: Full-time, Permanent