Employee Travel Care Specialist - Vancouver - 21619
Location: VANCOUVER, BC, Canada
Posting Start Date: Nov 20, 2018
Posting End Date: Dec 5, 2018
Description
Are you passionate about reaching new heights, teamwork and making a
meaningful contribution? Do you picture yourself as a valued member of an
industry-leading organization? If you answered yes to these questions, Air
Canada is seeking enthusiastic individuals to join the diverse and vibrant team
working together to lead the growth and expansion of Canada’s flag carrier.
We are looking for dynamic individuals that will be part of the
Employee Travel Care Team and become one of our ambassadors of the employee
Flight Path values. The individuals will offer the highest level of customer
service while providing employees, managers, and third party with assistance
regarding our travel programs and policies.
·
Provide timely resolution to employees’
inquiries via calls and/or emails, including concerns or issues to ensure a
positive employee experience.
·
Provide excellent customer service by
demonstrating ownership of issues / concerns being raised by employees.
·
Responsible for the day to day handling of
employee reporting transactions in the HR Systems (travel profile updates,
adding family members to profiles, auditing pass privilege allotments, calculating
trip amounts , etc)
·
Managing Consultant travel via “NTP” product
·
Review and management of monthly report
documents for actioning and/or filing
·
Escalate processing issues with regards to
day-to-day transactions or calls received.
·
Works closely with the other colleagues in other
HR functions to resolve HR cases and address customer needs.
·
Act as primary contact for employees regarding
any employee travel programs or policy inquiries and ensure accurate response
is provided.
·
Liaise with internal HR stakeholders to ensure
issues and concerns are addressed for more in-depth issues.
·
Forward employee inquiries to third party
vendors/outsourced providers (such as pension administrators, disability
administrators and HR processing partners, etc...)
·
Escalate and participate in the improvement of
identified gaps in processes
·
Recognize and report unusual events or
consistent problems areas to Manager and/or Director of Employee Travel
Qualifications
·
Strong customer focus gained through previous
customer service experience.
·
Ability to exercise impeccable judgment,
confidentiality and demonstrate a high degree of tact and discretion at all
times when dealing with employees and sensitive situations.
·
Ability to work under pressure with speed and
accuracy and establish priorities while maintaining a high customer service
level.
·
Customer service experience within a call center
environment or previous travel industry experience would be considered an
asset.
·
Intermediate knowledge of Microsoft Office and
databases an asset
·
Excellent interpersonal and communication skills
·
Proven problem resolution skills and the ability
to multi-task.
·
Reservation Systems (RES III) knowledge and
experience a strong asset
·
People Soft and Employee Travel policy knowledge
a strong asset
·
Ability to work in a team-oriented environment
·
Ability to quickly learn new systems
·
Ability to work shift work (Mon-Fri)
LINGUISTIC REQUIREMENTS
Based on equal qualifications, preference will be given to bilingual
candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to
create a healthy, accessible and rewarding work environment which highlights
employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to
help us build a diverse workforce which reflects the diversity of our
customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those
selected to continue in the process will be contacted.
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