Customer Service Agent
Jazz Aviation LP
Victoria, BC
Part-time
Apply by Nov 30, 2018
Jazz was voted one of Canada’s Top Employers for Young People in 2016!
As a Jazz customer service agent, you will be part of a team
professionally representing Air Canada express. In the course of a day, you
will be responsible for greeting passengers, assisting them with their check in
and bag tagging, via our web based computer system, as well as facilitating the
boarding and deplaning of all Air Canada passengers in your station. You may be
asked to lift a suitcase or push a wheelchair. The airport can be a fast paced
environment during the aircraft arrival and departure period however safety and
customer service is our priority. Join our team and you and your immediate
family members will enjoy perks such as special rates on airfare, flights, car
rentals, hotel accommodation, vacation packages and even cruises. Transfer to any
of our other 35 Canadian locations when we have open positions, or take a
management career path. You will like our extensive benefits package!
Purpose of Position:
To provide exceptional customer service by greeting and serving
passengers at airport counters and gates.
Key Responsibilities:
Using an airline computerized system:
Make reservations and assessing fares;
Ticketing and complete daily sales reports;
Passenger check-in;
Check, weigh the baggage, calculate any excess baggage charges and process
payment.
Make general passenger announcements.
Liaise with external and internal customers. i.e. ramp agent, flight
crew, dispatch, etc.
Provide outstanding customer service answering general inquiries at the
airport.
Assist passengers requiring special handling.
Handle and resolve customer complaints.
Departure Gate customer service and boarding as well as providing
assistance to passengers to and from aircraft.
Perform duties in accordance with established policies and procedures
while giving primary consideration to personal safety, and the safety of
co-workers and customers.
Other related duties as assigned.
Depending on the base, other duties may include:
Cargo processing.
Handle missing baggage and damaged baggage claims.
Jet-way operation.
Conduct radio communications with aircraft and record flight
information.
Qualifications:
Minimum of two years of customer service experience.
General computer experience required, including the ability to type and
navigate the internet.
Must have a high school diploma or equivalent.
Demonstrated judgment and problem-solving ability and effective
decision-making skills.
Excellent interpersonal and communications skills.
Ability to work and handle tight deadlines and prioritize multiple tasks.
Previous airline experience or post-secondary courses in travel and
tourism are definite assets.
Knowledge of Dangerous Goods regulations an asset.
Must successfully complete the Customer Service Agent Initial training
course in accordance with Company Standards.
Must obtain and maintain a Restricted Area Identification ID pass (to
be obtained upon employment).
English language required.
French language is considered an asset.*
* Note : We are proud to offer Bilingual Services at many of the
airports we serve. Please indicate on your application and resume if you are
bilingual in English and French.
Requisition ID: ONGOING-YYJ-5200-18
https://jazz.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=91220&src=JB-10680
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