New Posting - Pacific Coastal Airlines

Base Manager (Kelowna)
Pacific Coastal Airlines

Kelowna, BC

Pacific Coastal Airlines is looking for a permanent full-time Base Manager. This position is based out of the Kelowna International Airport. The Base Manager reports to the Director, Airports and is a key member of the Customer Service team.

The Base Manager Kelowna is responsible for all base operations and for the implementation and enforcement of operational reliability and control standards and metrics, policies and procedures pertaining to the base functions in keeping with all safety, corporate and employment standards requirements. This includes Customer Service and Ramp as well as SMS, OH&S and QA corporate manuals. The Base Manager provides leadership, supervision, direction, support and training to all Customer Service Agents at the Kelowna base.

The ideal candidate has recent experience as a Base Manager or previous supervisory experience paired with knowledge of Standard Policy Procedures, General Fiscal Policies, Personnel Policies and Procedures, Quality Control Procedures, and Safety Policies and Procedures. Excellent leadership and management skills are required as well as strong communication skills in order to represent the company in a competent and professional manner.

PRIMARY RESPONSIBILITIES:

Ensure all operations are conducted in a structured, organized, efficient, and economical fashion, without sacrificing safety or quality standards

Assist in the implementation and enforcement of Company policies

Maintain awareness of all terminal business related trends, advances and improvements

Remain up-to-date on current industry trends and best practices

Actively participate in Company Base Managers/Supervisor meetings

Actively participate in YLW Airport Operations Committee (AOC) meetings

Build a strong, competent and cohesive team of employees that is motivated to support the Company's vision

Conduct recruitment, make hiring and scheduling decisions for all base personnel

Perform periodic and semi-annual performance evaluations

Resolve business and human relations problems or grievances in consultation with Human Resources and Director, Airports

Provide leadership, coaching, training and performance management of all team members in support of corporate values and annual objectives

Organize and maintain all training records

Complete annual manpower budget and monthly manpower variance reports

Action and distribute accident, incident, and other occurrence reports

Approve and sign-off invoices, expenses and timesheets

Ensure that Company flights are safely and efficiently dispatched and monitored

Attend key community events and serve as the Company's primary representative whenever donations/prizes are being provided

Other duties as assigned

QUALIFICATIONS:

Education & Experience

Minimum of 5 years' experience in a customer service

Minimum of 2 years supervisory experience

Skills, Knowledge & Abilities

Proven supervisory and training skills

Planning, forecasting and goal setting skills

Excellent customer service skills

Knowledge of regulations and legislation (such as: CARS, Canada Labour Code)

Knowledge of, and proficient in the applicant of, applicable Transport Canada regulations

Intermediate technical skills in (MS Office, Intelisys, Amelia, Avro)

Interested applicants please complete your job application by clicking on https://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.