New Posting - North Star Air

OCC Duty Manager
North Star Air

Thunder Bay, ON

The OCC (Operations Control Centre) Duty Manager assists in overseeing the day-to-day operations of company aircraft.  This dynamic, multi-faceted position serves as the vital link between commercial services and flight operations for charter and passenger related business. The OCC Duty Manager is responsible for providing customers sales information, including aircraft capabilities and pricing.

Additionally, they must ensure pre-flight planning is in place, including ground equipment, catering and other special requests. Coordinators will maintain clear lines of communications with flight crews, reservations, charters, cargo, maintenance and customers as required regarding daily operations. On duty, the Duty Manager reports to the OCC Lead.

Responsibilities & Duties

Provide timely charter and cargo quotations, including aircraft capabilities and pricing.

Flight Following of Company aircraft

Coordinate with customers to ensure timely payments for trips.

Anticipate and plan ground service requirements.

Formulate and execute irregular operation recovery plans

Follow up with customers to ensure service levels are met

Liaise with flight crews, base managers, northern stations and cargo departments to ensure smooth operations.

Liaise with customers regarding ETAs

Perform and uphold North Star Air’s Customer Service Standards to both internal and external customers

Any other related duties as assigned

Skills & Qualifications

High school diploma or equivalent is an asset

Ability to work well under pressure

Strong communicator, both verbally and in writing

Basic mathematical skills

Strong critical thinking skills

Able to work efficiently as a part of a team as well as independently

Computer literacy, including working skills of Excel and e-mail

Demonstrated experience in flight planning and flight scheduling software

Minimum five (5) years relevant experience in a 704 or 705 operation

Ability to communicate in Oji-Cree or Ojibway is an asset

Ability to lift up to 10lbs

Working Conditions

Overtime as required

Weekend work may be required

Please note that applicants for this position must have current eligibility to work in Canada in order to be considered for this opportunity. While we appreciate all resumes received, we can only contact directly those applicants under consideration for interview.

If you are interested in this position please submit your cover letter and resume to:

North Star Air

1480 Walsh St W

Thunder Bay, ON P7E 6H6

Fax: 807-475-8040,

Email: employment@northstarair.ca

Subject: Operations Coordinator

North Star Air is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals.