New Posting - CATSA

Performance Officer (YYC)
Canadian Air Transport Security Authority

-

Calgary, AB

$55,318 - $69,122 a year

Are you are interested in working for a small yet dynamic organization that promotes creativity? Do you wish to make a difference and contribute to its unique challenges as it strives to excel in air transport security?

The Canadian Air Transport Security Authority (CATSA), a Crown corporation responsible for security screening at airports across Canada, has an exciting 6 months opportunity within the Service Delivery team at the Calgary International Airport:

Performance Officer (YYC)

About the job

The Performance Officer is responsible for observing, monitoring and reporting on screening operations, including customer service and overall quality of service delivery, at Pre-board Screening (PBS), Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS) checkpoints to ensure procedural compliance to CASTA’s Standard Operating Procedures (SOPs), Operational Bulletins and directives. In addition, this position is responsible for conducting PBS and HBS performance testing, presenting results to management and contributing to the development of corrective actions aimed at enhancing operational performance.

This is a great opportunity for a detail-oriented individual who enjoys working in a dynamic and high-paced airport environment.

What you need to succeed

To qualify for the position, you must have:

Post-secondary education in Quality Control, Logistics, Law Enforcement or another specialty relevant to the duties of the position;

A minimum of two (2) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical;

A minimum of one (1) year of experience writing reports and giving recommendations to management.

Bilingualism (French / English) is an asset

Skills and abilities

Very high attention to details and sense of urgency;

Ability to exercise good judgment in a fair, objective and consistent manner;

Ability to monitor multiple and diverse activities and to report findings and observations accurately;

Effective communication skills, both written and verbal;

Organized, critical thinker, self-disciplined, and results-oriented;

Able to function well in a highly structured environment;

Ability to liaise effectively with various audiences;

Ability to analyze and provide recommendations;

Ability to work both independently and in a team with little direct supervision;

Ability to work under pressure and tight deadlines.

How to apply

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before December 7, 2018 by 23h59 EST.