New Posting - Envoy Air

Job Title Passenger Service Agent

Location YVR - Vancouver, CA (Primary)

Position Type External Part-time

Career Level Entry Level

Category Airport Agents / Clerks

Job Description

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group.  With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines.  Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights.  The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc.  Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles.  At Envoy, we go beyond transporting people from one destination to another.  Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career.  Are you ready for take-off?

The Passenger Service Agents provide efficient, friendly service to all of our customers.  In this role you will be required to:

• Promote and sell air travel with American Airlines, American Eagle and/or one of our contracted carriers.
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times.
• Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability and in-flight supplies.
• Determine flight close-out time and prepare, complete and check various flight forms for accuracy.

Job Requirements / Position Requirements

• Minimum age: 18
• High school diploma or GED equivalent
• Valid provincial driver's license
• Willing and able to work rotating shifts including nights, holidays, weekends, and days off
• Flexible to work additional hours with short notice when operationally necessary
• Ability to carry, bend, lift, and turn with bags and parcels weighing up to 75 lbs.
• Possess the legal right to work in Canada
• Must be able to read, write, fluently speak, and understand the English language

Position Preferences

• One (1) year of customer service experience
• Able to consistently observe and construct a safe and accurate operation
• Comfortable with multi-tasking in the operation

Additional Position Details

Candidate must fulfill a criminal background as well as be able to secure Transport Canada Clearance required to obtain a restricted area identification card (RAIC) , in addition to clearing other airport related requirements, if applicable.